Careers

Start Your Career
With Us

At Boldr, we foster an
environment where
the energetic, the curious, and
the passionate thrive.

We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!

Job Openings

Account Executive | Outbound Sales
Full time - Apply before 27 September

As an Account Executive, you’ll be closing warm leads by calling out to clients. We need strong communicators who are fast learners and have a natural sales instinct to be the face and voice of our company.

Duties and Responsibilities

  • Make and receive targeted calls to/from prospects
  • Test different tactics and channels to help optimize our sales process
  • Exceed monthly targets and quotas for opportunity generation
  • Understand the product inside and out and articulate our value proposition clearly
Lead Generation Associate
Full time - Apply before 29 October

The Lead Generation Associate is responsible for prospecting, qualifying, and generating new business leads. Working directly for the Senior Manager, the successful Lead Generation Associate must use creative methods to gather prospects from multiple online sources.

  • Learn and effectively position our unique value proposition in alignment to sales lead requirements

  • Conduct searches and queries in order to research, qualify, and generate leads. You must be comfortable working with data.

  • Handle all leads with the mindset that you are in part responsible for the client’s first impression of the company. As such, you should be able to respond in an enthusiastic, courteous, intelligent, and timely manner while validating the inquiry to maximize lead conversion.

  • Prioritize deadlines in order to effectively meet weekly team goals.

  • Perform quality checks for the client.

Data Entry Associate
Contractual - Apply before 21 September

WHAT IS YOUR ROLE

As an Data Entry Associate, you will audit documents cross referencing them using a checklist. You will insert data into a spreadsheet and transfer data from one source to another. The role will require keen attention to detail while able to maintain productivity at defined proficiency levels. You will be working with different tools and databases to gather and store data and this requires an aptitude to learn new processes.

Research Analyst
Full time - Apply before 29 November

YOUR ROLE:

A Research Analyst is someone who is passionate about obtaining, organizing, and analyzing data for our clients on a daily basis. He/she will be a part of our Trailblazers team, paving the way for Boldr’s success. He/she will be responsible for executing pilot tasks for our potential clients and will be working closely with Boldr’s Client Services Manager.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO:

  • Taking on new challenges with ease and be a trailblazer in our organization.
  • Obtain, organize, and analyze data on a daily basis.
  • Interpret data, formulate reports, and make recommendations.
  • Manage several projects at the same time, delivering results in a timely manner.
  • Capture market insights and foresee future opportunities.
Data Entry Specialist
Full time - Apply before 11 December

WHAT IS YOUR ROLE

As a Data Entry Specialist, you are responsible for executing processes as defined by the client and/or management. You will need to efficiently manage a large amount of information that is often sensitive or confidential. The role will require keen attention to detail while maintaining productivity at defined proficiency levels. You will be working with different tools and databases to gather and store data. You are expected to advise on the most efficient ways to gather and store information. You will prioritize and batch information for data entry and complete information analysis for procedures and reports. You will be responsible for guiding Advisors and Associates.

WHAT WILL YOU DO

  • Execute processes assigned by the client and/or management
  • Perform all data entry related tasks including sorting, proofing, updating, mailing and storing.
  • Maintain data files accurately.
  • Ensure defined productivity targets are met
  • Ensure defined quality targets are met
  • Identify process improvement opportunities as they arise
  • Reports process deficiencies to ensure accurate execution of tasks
  • Compile, sort, verify and correct data to be entered.
  • Review data for completeness and accuracy.
  • Maintain records of work completed.
  • Establish data naming standards and consistent data definitions to improve overall data quality.
  • Process and resolve data inquiries by searching and reviewing the databases.
  • Train other data entry employees
Recruitment Sourcing Specialist
Full time - Apply before 30 August
  • Come up with creative and out of the box ideas and strategies on how to increase the volume of applicants and attract the right candidates.
  • Source passive and active candidates thru the use of Job Portals and Facebook
  • Ensures number of leads is properly distributed for each Talent Acquisition Specialist
  • Ensures the Talent Acquisition team to meet their daily targets (Target invites and show ups).
  • Assist and participate During Recruitment Events like Job fairs, Recruitment Caravans, and Open house
  • Sends daily, weekly, and a monthly reports for consolidation
  • maintains an active pool of applicants
  • Promote and improve ERP and ARP
Data Entry Associate
Full time - Apply before 24 September

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

  • Execute processes assigned by the client and/or management
  • Ensure defined productivity targets are met
  • Ensure defined quality targets are met
  • Identify process improvement opportunities as they arise
  • Reports process deficiencies to ensure accurate execution of tasks

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

  • Curious and authentic, just like us! #beboldr
  • Able to multitask and prioritize
  • Adaptable to change and attentive to even the most minute of details
  • Able to work well in a team environment
  • Proactive and self-motivated
  • Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
  • Able to accept feedback gracefully
Business Operations Associate
Full time - Apply before 30 August

WHAT YOUR ROLE IS

As a Business Operations Associate, you will be responsible for managing our client’s back office operations and for implementing our clients’ new business initiatives. This position will require you to be comfortable in identifying opportunities that will help our client streamline their back office processes and grow their business. Thus, this role entails regular client communication for updates on day-to-day operations and reports on project deliverables.

WHAT YOU’LL DO

Order Processing

  • Evaluate all orders to ensure both completeness and accuracy
  • Verify missing information of incomplete orders by liaising with customers directly
  • Adjust inventory records to reflect product movement
  • Apply appropriate product label to ensure efficient transfer of completed orders

Accounts Receivable

  • Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data
  • Prepare bills, invoices and bank deposits
  • Reconcile the accounts receivable ledger to ensure all payments are accounted for and properly posted
  • Facilitate payment of invoices due by sending bill reminders and contacting clients

Accounts Payable

  • Keeps track of all payments and expenditures, including purchase orders, invoices, statements, etc.
  • Reconciles processed work by verifying entries and comparing system reports to balances
  • Verifies vendor accounts by reconciling monthly statements and related transactions

Customer Support

  • Respond to customer inquiries in a timely manner
  • Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Prepare product or service reports by collecting and analyzing customer information
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Service Delivery Manager
Full time - Apply before 30 October

WHAT IS YOUR ROLE

As the Service Delivery Manager, you are responsible for improving performance productivity, efficiency, and profitability through the implementation of effective operational methods and strategies.

WHAT WILL YOU DO

People Management

  • Establish, promote, and maintain the Boldr culture within the organization.
  • Work seamlessly with the People Manager to source employee career growth and development opportunities across all client accounts. Understand employee career growth aspirations to enable matching of Boldr’s needs with employee abilities.
  • Act as the escalation point for the Team Captains.
  • Responsible for upholding our organization’s values throughout the workplace

Client Management

  • Work to maintain an open dialogue with clients in both positive and negative situations
  • Monitor achievement of internal and external KPI’s and ensure excellent service to all clients under you
  • Support the Team Captains in client facing or internal issues which arise within your department
  • Provide the Executive Team with strategic information, context, and recommendations for each client under you
  • Meet and communicate with clients to address operational issues and be “the face” of the company to our clients
  • Support Executive Sponsors and Account Managers with the creation of daily, weekly, monthly, quarterly reports used during Client Business Reviews

Project Management

  • Utilize project management skills to support the implementation of new business and successfully transition new business from our implementation team to our Operations team
Recruitment Sourcing Associate
Full time - Apply before 30 August
  • Come up with creative and out of the box ideas and strategies on how to increase the volume of applicants and attract the right candidates.
  • Source passive and active candidates thru the use of Job Portals and Facebook
  • Ensures number of leads is properly distributed for each Talent Acquisition Specialist
  • Ensures the Talent Acquisition team to meet their daily targets (Target invites and show ups).
  • Assist and participate During Recruitment Events like Job fairs, Recruitment Caravans, and Open house
  • Sends daily, weekly, and a monthly reports for consolidation
  • maintains an active pool of applicants
  • Promote and improve ERP and ARP
Accounting Manager (Financial Controller)
Full time - Apply before 29 September

As an Accounting Manager you will be responsible for developing and implementing systems for collecting, analyzing, verifying, and reporting financial information. To make sure Boldr’s financial status stays in track, you will be closely monitoring the revenue, expenses, and future budget changes while evaluating financial data. In addition to that, you will help the company avoid legal challenges by researching and understanding the current and proposed legislation, enforcing financial regulations, and strategizing on efficient procedures for the company.

Creative Marketing Specialist
Full time - Apply before 03 September

WHAT IS YOUR ROLE

As the Creative Marketing Specialist, you will support us with a wide range of Marketing initiatives. As a young Company, Boldr is establishing its presence online and this is where your talents will be instrumental. Your mission is to use your Marketing knowledge and experience to come up with exciting, creative, and thumb-stopping campaigns and execute them. These should clearly express Boldr’s vision, values, and culture. We're looking for a passionate and energetic person who can wear different Marketing hats in order to establish Boldr as a strong brand online.

WHAT WILL YOU DO

  • Help plan Boldr's Marketing strategies aligned with Sales goals
  • Assist in creating monthly KPI reports and ROI analysis
  • Manage our Marketing CRM, Hubspot, to execute campaigns
  • Help plan and write website copy, blogs, emails, and social media content in line with the Boldr’s brand and voice
  • Create simple visuals and/or enhance photos if needed
  • Coordinate with vendors for production of marketing materials
Team Captain | Customer Support
Full time - Apply before 27 September

What is your role:

This is a very strategic position and a key role at Boldr. As the Team Captain, you execute 3 functions: people management, project management, and client management. This role will entail regular client communication as you will serve as a point of escalation for issues outside the authority of an advisor or analyst. If you have experience or is confident of your ability to deliver results within these 3 main avenues, this role if for you.

Why do we want you?

  • Ensures that client projects are executed proficiently and deliverables are met.
  • Makes sure that team members have all they need to execute projects proficiently. This includes proper training and access to tools.
  • Identifies growth and development opportunities for team members.
Customer Advocate
Full time - Apply before 30 December

A Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. Usually, Customer Advocates gather their information and interact with customers via email messages.

This role will require you to be comfortable with answering the client’s queries with an open mind and willing to work with data.

It is important that you provide excellent customer service in a timely manner. You need to be flexible to work on rotating shifts.

Graphic Designer
Full time - Apply before 30 August

WHAT IS YOUR ROLE

As the Graphic Designer, you will support us with a whole gamut of visual assets. As a young Company, Boldr is establishing its presence online and this is where your talents will be instrumental. Your mission is to fashion graphic designs that will express our purpose, values, and unique culture. We're looking for a passionate and energetic person who has an eye for design, typography, and layouts and can create stunning visual stories that will help people engage with Boldr as a brand in the digital marketing space.

WHAT WILL YOU DO

  • Complete any design-related requirements from our existing or potential clients which include, but not limited to creating visuals and/or enhance photos
  • Prepare work to be accomplished by gathering information and materials
  • Create concepts by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts based on client’s requirement
  • Obtain approval of concept by submitting rough layout
  • Contributes to team effort by accomplishing related results as needed