At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!

Job Openings

Sales Development Representative
Full time - Apply before 12 February

We are actively looking to bring on the highest achieving team members to join our Sales team to help us transform one of the most important industries on the planet. The SR will utilize targeted questions to speak knowledgeably with our clients.

  • Skillfully build interest and create opportunities for prospective clients.
  • Test different tactics and channels to help optimize our sales process
  • Generate new business opportunities and manage the sales pipeline
  • Meet monthly targets and quotas for opportunity generation
  • Understand the product inside and out and articulate our value proposition clearly
Team Captain | Customer Support
Full time - Apply before 27 February

What is your role:

This is a very strategic position and a key role at Boldr. As the Team Captain, you execute 3 functions: people management, project management, and client management. This role will entail regular client communication as you will serve as a point of escalation for issues outside the authority of an advisor or analyst. If you have experience or is confident of your ability to deliver results within these 3 main avenues, this role if for you.

Why do we want you?

  • Ensures that client projects are executed proficiently and deliverables are met.
  • Makes sure that team members have all they need to execute projects proficiently. This includes proper training and access to tools.
  • Identifies growth and development opportunities for team members.
Manager of Operations | Data Management
Full time - Apply before 28 February

As the Operations Manager for Data Management, you are responsible for ensuring that the operations team is exceeding Boldr clients’ expectations.

Operations Management

Manage Team Leads and Team Captains within the Data Management team to ensure clients’ productivity, quality and client performance objectives are met and performed in an efficient manner.

Act as an overall support for the Senior Manager.

Overseeing the daily operational functions of Data Management processing teams and responsible for driving key metrics. Planning, directing, supervising, and evaluating the team’s workflow.

Provide daily goals and strategy to their team that will maximize long-term success.

Responsible for executing department goals and objectives.

People Management

Promote and maintain the Boldr culture within the organization.

Promote and foster a continuous improvement culture within the organization.

Build team morale to support advisor retention.

Client Management

Develop and maintain an authentic relationship with all the Data Management client stakeholders and provide a seamless communications channel to each client.

Work to maintain an open dialogue with clients in both positive and negative situations.

Project Management

Utilize project management skills (including resource management, relationship management, delegation) to ensure timely creation and delivery of services to our clients.

Customer Advocate | Non-Voice
Full time - Apply before 09 March

A Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. Usually, Customer Support gather their information and interact with customers via email messages.