Boldr exists to help people grow and connect. Not just our employees or our Clients—but everyone we interact with in the community around us. Taking a broader perspective on our work means we have three stakeholders: Company, Clients, and Community. Our 3Cs. Here, we’ve came up with our year end update to share our progress across our 3Cs in 2019 while also highlighting our aspirations for 2020.
The turn of the decade puts many things into perspective. Boldr started with a vision, which gave birth to a small team that only kept growing. We built on the previous years’ lessons and had our fair share of hurdles to overcome as an organization.
Erlend has 15 years of experience building an amazing nonprofit (Streetlight International) in the Philippines and decided to start working with us in late 2018. He joined Boldr to explore the intersection of for-profit and for-purpose, merging his non-profit experience into the business world. In 2019, Erlend has grown into our Country Director role. He is responsible for expanding our impact across our 3C’s, nurturing a strong leadership team in Manila and expanding Boldr into new regions across the Philippines.
Eric joined Boldr’s Leadership team in April 2019, and he brings 17 years of BPO/Contact Center experience. Eric is responsible for our growing Operations team and ensuring our Clients are delighted with their Boldr experience.
Glo joined Boldr in September of 2019 to support our 3C impact initiatives. With international leadership experience in Youth Empowerment and Civil Society development, Glo leads our Impact Department, driving positive and measurable change across our 3Cs.
Suneet has been one of Boldr’s Advisory Board members since our inception, and I’m proud to announce that he has moved into a full-time leadership position. Suneet is now responsible for all facets of the Client Experience. He will be building out our CX organization which includes Sales, Account Management, Marketing, and Data Science.
Our teams innate curiosity drives us to deeply understand the set of challenges that we need to fulfill in our Client partnerships.
We’ve noticed that our Clients and potential partners want to nurture a deeper connection with their teams and we’re building a platform allowing our Clients to manage their team members directly through us. I’m energized by the potential market opportunity, and will be spending a majority of my time developing this service in 2020. A huge thank you to current and potential Clients who are partnering with us to design this new service.
We are in the process of simplifying our approach to work with Companies that are looking to build and design Customer Experience and Back Office teams in developing economies. We’ve fine-tuned our implementation process and our team is ever-confident in implementing these types of CX and Back Office solutions across industries and various degrees of complexity.
In 2019, we have built seasonal teams and project-based teams across various industries and services, and we continue to learn from these experiences.
Boldr’s Impact vision is to create meaningful, measurable, and sustainable social impact programs within each of our 3Cs.
Clients: For Clients that identify with our social initiatives, we look forward to co-creating tangible, long term programs together. We’re especially grateful to Articulate for partnering with us in one of our most recent programs where we provided relief to a Community in the Philippines after a massive typhoon.
Company: We are committed to developing and growing our people and establishing Boldr as the top employer for lifelong learners. Alongside our Clients we are currently developing a curriculum to launch a Training Center in Northern Tacloban, which will provide access to capacity building and professional certification for the skills and competencies necessary to work in the outsourcing industry. This initiative will be done in partnership with Streetlight International and co-created with our Clients.
Community: Boldr is launching a small NGO incubation program to help support and build budding Community-based organizations by giving strategic, practical, and technical advice towards scaling and becoming more sustainable.
Without a doubt, 2019 has been a big year for all of us here. We will nurture and develop our people in ways that fulfill our promise to uphold our values: Curious, Dynamic, and Authentic, and most importantly, we will give back to our Community in more meaningful and empowering ways. Thank you again for your support this past year.
To our Clients, Advisors, Team Members, Friends, and Family, Thank You.
If you want to partner with us in your organization to make an impact and drive change, email me.
If you want to join our organization and help us make an impact and drive change, email me.
If you want to help us apply our collective work and profits to amazing causes, email me.
And if you just want to do Yoga, BBQ, or grab a drink in Manila, Los Angeles, San Francisco, Austin, Washington DC, NYC, or Denver, email me. Because I (and our team) travel. A lot.