November 2020 - Boldr

Customers today expect highly personalised service. If they call you on your service phone line, they expect the customer support agent to know who they are, what they purchased, and all their other previous interactions with your brand. Customers expect you to have context at the start of your interaction. That’s why many fast-growing companies […]

November 5, 2020 Boldr’s previously-used computer units have found a new home in a creekside community in Barangay Dolores, Taytay, Rizal. The company partnered with Gintong Aral Community Development Inc., a non-government organization dedicated to all-encompassing upliftment of quality of life. The seven computer units will be used for the organization’s ABAKADA ng Batang Frontliner (Ako […]

Holidays can be a stressful time for consumers and businesses. According to research by Freshdesk, customer service queries increase by 75% during this time. It is especially important to do well this year as companies bank on the upcoming shopping holidays to bounce back from the effects of COVID-19. To respond effectively to the surge of […]