September 2021 - Boldr

Or Closing the Loop on Business Resiliency and Transformation in Response to COVID-19 On September 17th, Forbes ran a profile on Boldr and our approach to purpose-driven outsourcing. Humbled and overwhelmed. It was a proud moment for the company because of what we’ve been through the past 18 months (as people, as a company), but […]

Customer service, customer support, customer satisfaction. All three go hand in hand to provide an excellent client experience that can drive your sales, boost your brand loyalty, and reduce your churn. Simple enough, right? However, what’s not easy-peasy-lemon-squeezy is actually providing world-class customer service. As Theodore Roosevelt once said: “People don’t care how much you […]

Outsourcing. We’ve all heard of this business model that, over the past years, has grown from nothing to a multi-trillion US dollar business worldwide. It has become one of the most common practices applied by the most successful companies. But do we really know what it is? Do we know how it works? And most […]