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Boldr launches its new operation in Canada

Canada Boldr Outsourcing

Think about a country with unbridled beauty, limitless scenery that takes your breath away and inhabitants with an appreciation for life, then outsourcing is the last thing that comes to mind. However, Canada is fast becoming a prime destination for outsourcing, which is why Boldr has taken the leap to establish itself in the country.

The pros and cons of outsourcing in Canada

From ski resorts to scenic lakes, Canada has it all. Home not only to ice hockey and maple syrup, it is synonymous with hiking, mountaineering, and adventure sports, which will make any nature buff reach for their runners and hit the trails. Canada’s diverse culture makes it an ideal travel and leisure destination, as well as a commercial hub for various businesses.

The only drawback is the stark reality that there are far more jobs in certain sectors than there are people. One such example is the Canadian nonprofit sector that has been chronically understaffed since the early 2000’s, made worse by funding shortfalls and pandemic-induced layoffs. This has resulted in many companies, as well as the Canadian government, outsourcing critical business processes and functions to companies outside of Canada. Further studies have revealed that one in 25 Canadians lose their jobs due to outsourcing, primarily where IT and accounting skills are found wanting.

Few legislative obstacles

Though there is no official legislation governing outsourcing in Canada, it is still a federal state, with a federal and provincial government that aims to act in the country’s best interests. Because statutes exist at both federal and provincial level, the regulation of outsourcing can become problematic when it spans across multiple industries, or multiple territories within Canada.

As a result, both federal and provincial governments favor industry-specific regulation instead. Meaning, any BPO hoping to establish themselves in the country, must adhere to sector-specific rules or guidelines, as set out by the regulatory bodies overseeing that sector. This is especially important to the finance, aviation, telecommunication, and healthcare sectors, which are all notable outsourcing services.

Talent aplenty

Companies are able to dip into a diverse talent pool for experienced or qualified individuals, all of whom are fluent in English. In fact, many US-based companies prefer outsourcing to Canada because, to foreign ears, the Canadian accent is not too dissimilar than that of Americans. Also, with the country’s recent booming tech industry, there will soon be a surplus of ICT technicians or service agents at their disposal.

Favorable time zone

The fact that America lies just across the border, is a great motivator for most businesses. They are able to offshore the services they require, but are equally at ease that engagement and evaluation can be had at a moment’s notice. Nearshore outsourcing solutions offers businesses the best of both worlds.

Creating opportunities for locals – and those further abroad

Not only do you create employment opportunities for Canadians who are seeking employment, but you can also create opportunities for your team members from developing nations, especially if they have the necessary experience or qualifications to address an area where there might be a paucity of skills in Canada.

Stable political environment

Many companies consider outsourcing because they wish to trim their expenses or to improve their bottom line. This often means outsourcing to poorer countries where the local political structures can be unstable at the best of times. This can negatively impact team member morale or adversely affect supply chains, which negates the entire exercise. Renowned for its high quality of life, it is no surprise that Canada ranked #2 out of 78 countries for its political stability.

Outsourcing ethically in the politest country in the world

Canada is not only the second largest country in the world, but it is also known as the politest, which is a testament to its people and the value they place on personal well-being. It’s part of Boldr’s DNA to consider the well-being of our team members above all else, especially when it comes to creating a positive working environment. As an impact-driven B-Corp certified BPO, we are also mandated to consider the development of every individual during their time at Boldr. That’s why we always strive to meet country-specific living wage benchmarks and offer development journeys through our L&D platforms.

For Boldr, the primary goal is to stimulate local employment opportunities. Where skills are in short supply, we can source them internally and seek development through skills-sharing initiatives. We are further compelled to actively contribute to the communities in the countries we are operating in. We do this through schemes that enable team members to choose local nonprofits or institutions in need of support, then to create strategies to support these causes.

The first fruits of Boldr’s Canadian office

Samara Sylim worked at our Manila office in the Philippines as a Quality Assurance Automation Engineer. More than anything in the world, she wanted to move to another country to provide a better future for her and her family. They had family in the US, so they had an interest in North America. Canada was their first preference since they had a relatively easier permanent residency pathway compared to a country like Australia.

“After months of research, we were considering a study visa to emigrate to Canada, because it allowed for a spouse to join their partner,” explained Samara. “But when it was mentioned in our company ‘town halls’ that Boldr had a Canadian sister company, I was intrigued by the idea of an internal transfer. Once approved, the relocation was fairly simple for us. We packed our bags and looked for a place to live.”

Samara has since settled into her new life in Canada. By creating similar opportunities for team members in our Mexican, South African and Philippine offices, we can fill skills gaps in Canada, while calling on local skills to further expand our Canadian team. If you are excited to hear more about our Canadian office, please contact us here. 

Meet the team

Our crew in Canada will be led by Abbey Sparks and Ken Northmore, who are both excited about the prospect of creating opportunities for fellow Canadians, as well as driving Boldr’s mission to deliver consistent operational excellence to clients seeking a nearshore outsourcing solution.

Abbey Sparks – Country Director Boldr Canada

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With over 17 years of experience in the BPO and contact center industry, Abbey has demonstrated her strengths as a key strategic partner by driving programs from the planning phase through to its tactical execution. She has learned to foster a culture of teamwork and professional development, which she believes is what will differentiate Boldr Canada.

For Abbey, Canada represents the perfect opportunity for Boldr to continue growing impactful partnerships globally, while providing a work environment where Canadian team members can truly thrive.

“It’s seldom that an organization is so passionate and dedicated to being an impact-driven business. Boldr is determined to give back, to generate opportunities and to make the world a better place. With Canada ranking first in the world in its immigration policies, commitment to global justice and social purpose, I feel extremely proud and excited to be at the forefront of introducing Boldr to my fellow Canadians, future team members and business partners.”

Ken Northmore – Global Director ICT & Security

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Ken has been leading Technology teams and developing Corporate Strategy for organizations of all sizes for over 20 years. He has worked in both not-for-profit and corporate environments, where he became well-versed in leadership, hardware and software, networking, cloud systems, and information security. He is a certified Information Systems Auditor (CISA) and InfoSec Specialist (CISSP).

“I’m passionate about finding solutions to complex IT problems. This entails implementing, transitioning, and updating systems to keep clients at the leading edge in the application of technology for maximum business benefit, while ensuring the highest level of security, efficiency and cost effectiveness. I love building teams and creating opportunities for individuals to soar in their careers. Seeing people develop in pursuit of their dreams energizes me.”

If you are considering a nearshore outsourcing solution this season and had your eyes set on Canada, reach out to us and we’ll help you to build the perfect team.

James Fouche is a Content Writer at Boldr, an author and a columnist. He is passionate about sharing his love of reading and writing with others.

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