We recently sat down with Urth to talk about the benefits of becoming a B Corp Certified company and the collaboration between Urth and Boldr when they had to scale their business to accommodate for rapid growth. Here’s a quick recap of what Urth had to say.
In 2020, Boldr teamed up with Tractive. During a visit to our offices in the Philippines, we discussed how Tractive’s decision to outsource aided their growth journey and expansion by offering 24/7 multilingual customer support.
We are excited to partner with a visionary furniture brand like Floyd because they are as enthusiastic about making a difference in the world as we are. When they were looking for an outsourcing partner, they wanted a specific partner that would add value ad a personal touch to their existing CX team. Our enriching journey with Floyd, as with all our amazing clients, showcases the importance of partnering with the right company.
The team from Caraway met with us to discuss their approach to e-commerce, seasonal planning, customer experience, tech stacks, and how empathy can be used as a metric. Here’s the full story.
BibliU is a UK-based edtech company with a passion for education. They have created a learning enablement platform dedicated to making higher learning more equitable, effective, and efficient for students worldwide. And that’s why we were excited to partner with them.
About 4 babies are born every second, which is 385,000 babies every day, amounting to 140 million births annually. As alarming as those figures are, it can be twice as daunting if you are a customer experience (CX) specialist for a premium retailer operating in the baby goods industry.
Aspirational synergy with our clients is the lifeblood of our business and resonates with the internal relationships we cultivate with our team members. That is why we are so excited to partner with new companies, especially those who share our values.
We love nothing more than to engage with companies who are experiencing rapid growth, whether unexpected or during seasonal trade peaks. While we are able to adapt to any periodic demand, it is our scalability scope that surprises our clients time and time again.
It all started with an idea born in the heart of a mom-to-be. Pregnant with her first child, Natalie Gordon was ready to create a baby registry. As a former Amazon software engineer, she realized her choices for creating that registry were not as straightforward as she thought.
With great growth comes greater responsibility, especially in customer support and satisfaction! Cratejoy faced a scaling challenge. The solution? Read here.
Popspots asked: is there an outsourcing company who brought all the scale, productivity, efficiency, and cost-benefits but who also had the ability to learn, adapt, and evolve with us? We answered back.
Cailin Grosse, Manager of Customer Support at GasBuddy was skeptical about hiring a BPO. After all, is it really possible to have a successful, ethical, caring, and fair-paying third-party support team? Get the answer here.
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