It all started with an idea born in the heart of a mom-to-be. Pregnant with her first child, Natalie Gordon was ready to create a baby registry. As a former Amazon software engineer, she realized her choices for creating that registry were not as straightforward as she thought.
With great growth comes greater responsibility, especially in customer support and satisfaction! Cratejoy faced a scaling challenge. The solution? Read here.
Popspots asked: is there an outsourcing company who brought all the scale, productivity, efficiency, and cost-benefits but who also had the ability to learn, adapt, and evolve with us? We answered back.
Cailin Grosse, Manager of Customer Support at GasBuddy was skeptical about hiring a BPO. After all, is it really possible to have a successful, ethical, caring, and fair-paying third-party support team? Get the answer here.
We interviewed CX Leader Ben McCormack, Technical Program Manager at FullStory, to get his expert insights on customer support! Find out what he said.
Did you know that Customer-Centric businesses are 60% more profitable than companies that are not focused on customers? Annette Franz explains to us why, here!
Holidays can be difficult for companies, especially when customer support calls increase by 75%. Here, Lauren Pragoff gives us her insights on strategies for the holiday rush!
Find out how Mother’s Day went from being the busiest day with the most uncertain environment to the smoothest and most successful day UrbanStems has seen!
ADB’s annual Asia Pacific Youth Symposium faced a new challenge: it now it had to be a virtual event. Find out how we were able to accommodate ADB’s new needs!
Find out how we implemented the trust equation (T= Capability x Reliability x Intimacy) to build the tree of trust with our partners!
“Anyone will tell you… when you are looking to scale, try outsourcing.” Discover how Coassemble went from unsuccessful outsourcing experiences to becoming BPO advocates.
Want to join the Shopify Plus certified technology program? Then you have to meet their support guidelines. Find out how we helped Octane AI build a new support strategy.
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