About 4 babies are born every second, which is 385,000 babies every day, amounting to 140 million births annually. As alarming as those figures are, it can be twice as daunting if you are a customer experience (CX) specialist for a premium retailer operating in the baby goods industry.
Aspirational synergy with our clients is the lifeblood of our business and resonates with the internal relationships we cultivate with our team members. That is why we are so excited to partner with new companies, especially those who share our values.
We love nothing more than to engage with companies who are experiencing rapid growth, whether unexpected or during seasonal trade peaks. While we are able to adapt to any periodic demand, it is our scalability scope that surprises our clients time and time again.
It all started with an idea born in the heart of a mom-to-be. Pregnant with her first child, Natalie Gordon was ready to create a baby registry. As a former Amazon software engineer, she realized her choices for creating that registry were not as straightforward as she thought.
With great growth comes greater responsibility, especially in customer support and satisfaction! Cratejoy faced a scaling challenge. The solution? Read here.
Popspots asked: is there an outsourcing company who brought all the scale, productivity, efficiency, and cost-benefits but who also had the ability to learn, adapt, and evolve with us? We answered back.
Cailin Grosse, Manager of Customer Support at GasBuddy was skeptical about hiring a BPO. After all, is it really possible to have a successful, ethical, caring, and fair-paying third-party support team? Get the answer here.
We interviewed CX Leader Ben McCormack, Technical Program Manager at FullStory, to get his expert insights on customer support! Find out what he said.
Did you know that Customer-Centric businesses are 60% more profitable than companies that are not focused on customers? Annette Franz explains to us why, here!
Holidays can be difficult for companies, especially when customer support calls increase by 75%. Here, Lauren Pragoff gives us her insights on strategies for the holiday rush!
Find out how Mother’s Day went from being the busiest day with the most uncertain environment to the smoothest and most successful day UrbanStems has seen!
ADB’s annual Asia Pacific Youth Symposium faced a new challenge: it now it had to be a virtual event. Find out how we were able to accommodate ADB’s new needs!
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