At the 2022 Support Driven Expo in Las Vegas, the themes of Mentorship and Succession Planning reigned supreme. We hosted a panel discussion with fellow CX professionals. Here’s a quick summary.
We help people grow and connect. These six words have stood as the company’s north star. With the help and inspiration of being immersed in impact networks and communities, Boldr has developed its inaugural Theory of Change.
Modern management techniques rely on empowering employees. Nothing will accomplish this faster than engaging in productive 1-on-1 meetings with your team members. Here are some tips to make your meetings more effective.
Boldr’s commitment to the community is driven by the personal desire of our team members to contribute, participate, and support local causes. Here’s a round-up of our activities for August and September.
With the holiday season around the corner, retailers are scrambling to get structures in place to ease the flow of business. Here are some obstacles to avoid in your seasonal planning.
Outsourcing specialists and CX professionals gathered in Denver this September to attend ElevateCX. Here’s a breakdown of what went down.
Our decision to expand Boldr’s operations into Canada was a relatively easy one, though it took a lot of researching and planning. We are excited to introduce our Canadian team, and share why we decided to branch out to Canada.
In a time when fast fashion and garment production was gaining notoriety in terms of poor supply chain and labor practices, Patagonia emerged as the gold standard for ethical production and sustainable business practices. Boldr took a page out of their book and applied it to our approach to ethical outsourcing.
Disasters can happen anywhere in the world and can affect countless of individuals, families, and businesses. So what even counts as a disaster? How can businesses better manage risk exposure to disasters?
About 4 babies are born every second, which is 385,000 babies every day, amounting to 140 million births annually. As alarming as those figures are, it can be twice as daunting if you are a customer experience (CX) specialist for a premium retailer operating in the baby goods industry.
The increase in people who depend on a growing company’s success, as well as the scrutiny it places on its leaders, can be daunting, and often require bouts of introspection. Nothing aids this process better than dipping into a book. These four treasured books could help leaders in their journey.
In the wake of the global resignation trend, companies resorted to drastic measures to retain their top performers. They quickly learned that it is impossible to buy loyalty. Here are some things to consider when trying to ensure your team’s happiness.
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