Since achieving B Corp status, a lot of our internal processes and strategies shifted in alignment with certification standards. Becoming a Public Benefit Corporation (PBC) was one of the first formal changes Boldr made.
AI is no new friend. It’s been around for years. And no, it is not here to take your job. It could, however, soon become your coworker. By adopting AI early on, you could be setting your CX teams up for success. Here’s how.
Because modern workplaces have become more casual, we’ve put together this list of best practices for email etiquette that will help you to look your best when sending emails.
Artificial Intelligence has arrived and it is reshaping technology as we know it. While the legal and ethical ramifications of AI have yet to be grasped and require a governing framework to mitigate the risks, it raises the question: Can AI be used as a force for good?
Consumer financial and personal data breaches compounded by the lack of adequate security measures, have been a concern for years. How can you be sure that your company is truly safeguarding your data?
In the lead-up to the busy season, there are many boxes to tick if you want to keep your e-commerce or retail business trade-ready. Here are some sure-fire ramp up tips.
The Canadian Government has been working tirelessly to simplify the current immigration process for skilled and experienced workers who dream of making Canada their new home. Here are some of the motivating factors driving their need to source skills globally.
At the 2022 Support Driven Expo in Las Vegas, the themes of Mentorship and Succession Planning reigned supreme. We hosted a panel discussion with fellow CX professionals. Here’s a quick summary.
We help people grow and connect. These six words have stood as the company’s north star. With the help and inspiration of being immersed in impact networks and communities, Boldr has developed its inaugural Theory of Change.
Modern management techniques rely on empowering employees. Nothing will accomplish this faster than engaging in productive 1-on-1 meetings with your team members. Here are some tips to make your meetings more effective.
With the holiday season around the corner, retailers are scrambling to get structures in place to ease the flow of business. Here are some obstacles to avoid in your seasonal planning.
Outsourcing specialists and CX professionals gathered in Denver this September to attend ElevateCX. Here’s a breakdown of what went down.
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