News
Post-Traumatic Growth in Outsourcing
Or Closing the Loop on Business Resiliency and Transformation in Response to COVID-19 On September 17th, Forbes ran a profile on Boldr and our approach
Blog
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Outsourcing
All You Ever Wanted To Know About Our Customer Service
Customer service, customer support, customer satisfaction. All three go hand in hand to provide an excellent client experience that can drive your sales, boost your
Outsourcing
What Is Outsourcing & Why You Should Do It ASAP
Outsourcing. We’ve all heard of this business model that, over the past years, has grown from nothing to a multi-trillion US dollar business worldwide. It
Impact
Boldr & Meetup: Supporting Affected Filipino Communities Through Pantries
If one thing is important to us, it’s giving back. In May 2021, Boldr started a fundraising campaign to support Community Pantries initiative in the Philippines.
Impact
Raising Funds for Community Pantries, a Philippine-based Grassroots Initiative
Boldr is raising funds for Community Pantries initiative in the Philippines. To learn more about this initiative, read below. To support, please go to our
Culture
Why OKRs Fail and How to Set Better, Boldr OKRs for Social Impact-Driven Companies
As an impact-focused, mission-driven company, Boldr has always committed to operating against three core pillars: Company: Serving our Company (more concretely, our Team Members) Clients:
Culture
A Data Scientist Story: How We’re Changing the BPO Industry and How It’s Changing Us
As COVID-19 dominated headlines, our partners started asking more questions about how the work we were doing together was making an impact. On their team.
Outsourcing
The Hows and Whys of Setting Up Self-Service Customer Support for SaaS Companies
Self-service customer support is all the rage. It’s been a blossoming topic for the better part of a decade, accelerated by technological and data solutions
Case Study
Client Story: Clerk (Popspots) —Outsourcing That Grows With You
Popspots asked: is there an outsourcing company who brought all the scale, productivity, efficiency, and cost-benefits but who also had the ability to learn, adapt, and evolve with us? We answered back.
Case Study
Client Story: GasBuddy—Musings from an Outsourcing Skeptic
Cailin Grosse, Manager of Customer Support at GasBuddy was skeptical about hiring a BPO. After all, is it really possible to have a successful, ethical, caring, and fair-paying third-party support team? Get the answer here.
Case Study
Q&A with Ben McCormack: Building a Thriving Customer Support Team
We interviewed CX Leader Ben McCormack, Technical Program Manager at FullStory, to get his expert insights on customer support! Find out what he said.
Case Study
Q&A with Annette Franz: Becoming a Customer-Centric Business
Did you know that Customer-Centric businesses are 60% more profitable than companies that are not focused on customers? Annette Franz explains to us why, here!