
Post-Traumatic Growth in Outsourcing
Or Closing the Loop on Business Resiliency and Transformation in Response to COVID-19 On September 17th, Forbes ran a profile on Boldr and our approach
Or Closing the Loop on Business Resiliency and Transformation in Response to COVID-19 On September 17th, Forbes ran a profile on Boldr and our approach
Customer service, customer support, customer satisfaction. All three go hand in hand to provide an excellent client experience that can drive your sales, boost your
Outsourcing. We’ve all heard of this business model that, over the past years, has grown from nothing to a multi-trillion US dollar business worldwide. It
If one thing is important to us, it’s giving back. In May 2021, Boldr started a fundraising campaign to support Community Pantries initiative in the Philippines.
Boldr is raising funds for Community Pantries initiative in the Philippines. To learn more about this initiative, read below. To support, please go to our
As an impact-focused, mission-driven company, Boldr has always committed to operating against three core pillars: Company: Serving our Company (more concretely, our Team Members) Clients:
As COVID-19 dominated headlines, our partners started asking more questions about how the work we were doing together was making an impact. On their team.
Self-service customer support is all the rage. It’s been a blossoming topic for the better part of a decade, accelerated by technological and data solutions
Popspots asked: is there an outsourcing company who brought all the scale, productivity, efficiency, and cost-benefits but who also had the ability to learn, adapt, and evolve with us? We answered back.
Cailin Grosse, Manager of Customer Support at GasBuddy was skeptical about hiring a BPO. After all, is it really possible to have a successful, ethical, caring, and fair-paying third-party support team? Get the answer here.
We interviewed CX Leader Ben McCormack, Technical Program Manager at FullStory, to get his expert insights on customer support! Find out what he said.
Did you know that Customer-Centric businesses are 60% more profitable than companies that are not focused on customers? Annette Franz explains to us why, here!
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