Purpose-Driven Outsourcing Blog - Boldr

Purpose-Driven
Outsourcing Blog

Your #1 Source for Thought Leadership
in the Outsourcing industry
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Oct 13, 2021

Want to know the secret to a successful, fast-growing company?  We all remember how Amazon started. In 1994, at Jeff Bezos garage, just a few employees selling books online. At that time, this small team was in charge of every single step of the operation. Nowadays, that could not be farther from the truth. Can […]

5 Reasons To Outsource
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Oct 12, 2021

Boldr has always been a mission-driven labor of love. A place where the personal meets the professional. Remaining Curious, Authentic, and Dynamic requires a space of honest reflection and development. Our Company, Clients, and Community are ever-evolving, but our Purpose holds true: help people grow and connect. This Purpose gained new meaning as we entered […]

How Boldr Is Helping Us Go Home
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Sep 30, 2021

Or Closing the Loop on Business Resiliency and Transformation in Response to COVID-19 On September 17th, Forbes ran a profile on Boldr and our approach to purpose-driven outsourcing. Humbled and overwhelmed. It was a proud moment for the company because of what we’ve been through the past 18 months (as people, as a company), but […]

Post-Traumatic Growth in Outsourcing 
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Sep 21, 2021

Customer service, customer support, customer satisfaction. All three go hand in hand to provide an excellent client experience that can drive your sales, boost your brand loyalty, and reduce your churn. Simple enough, right? However, what’s not easy-peasy-lemon-squeezy is actually providing world-class customer service. As Theodore Roosevelt once said: “People don’t care how much you […]

All You Ever Wanted To Know About Our Customer Service
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Sep 21, 2021

Outsourcing. We’ve all heard of this business model that, over the past years, has grown from nothing to a multi-trillion US dollar business worldwide. It has become one of the most common practices applied by the most successful companies. But do we really know what it is? Do we know how it works? And most […]

What Is Outsourcing & Why You Should Do It ASAP
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Jul 29, 2021

If one thing is important to us, it’s giving back. In May 2021, Boldr started a fundraising campaign to support the Community Pantries initiative in the Philippines. Through the support that we gained from various stakeholders, clients, anonymous donors, and partner organizations, we’re happy to share that we’ve mobilized a number of community pantries led by […]

Boldr & Meetup: Supporting Affected Filipino Communities Through Pantries
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Mar 17, 2021

As an impact-focused, mission-driven company, Boldr has always committed to operating against three core pillars: Company: Serving our Company (more concretely, our Team Members) Clients: Serving our Clients (more concretely, supporting client health and success) Community: Serving our Communities (more concretely, investing time and money where we live and work) The way we work and […]

Why OKRs Fail and How to Set Better, Boldr OKRs for Social Impact-Driven Companies
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Jan 22, 2021

Thanks to Dallas for sharing his outsourcing experience with us. If you’d like to learn more about Dallas and the amazing Popspots team, you can follow him on LinkedIn or check out their company website. Explore outsourced creative design solutions with Boldr. Get in touch today! Facebook Twitter Google+

Client Story: Popspots—Outsourcing That Grows With You
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Dec 01, 2020

Customer Centricity is at the heart of a great customer experience. Brands that put in the effort to delight customers at every encounter — from the online shopping experience to the email campaigns to customer support calls — understand the importance of customer centricity. Research by Deloitte found that customer-centric companies were 60% more profitable compared to […]

Q&A with Annette Franz: Becoming a Customer-Centric Business
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Nov 24, 2020

Customers today expect highly personalised service. If they call you on your service phone line, they expect the customer support agent to know who they are, what they purchased, and all their other previous interactions with your brand. Customers expect you to have context at the start of your interaction. That’s why many fast-growing companies […]

5 Insider Tips to Optimise Your Help Desk and Boost Productivity
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Nov 19, 2020

November 5, 2020 Boldr’s previously-used computer units have found a new home in a creekside community in Barangay Dolores, Taytay, Rizal. The company partnered with Gintong Aral Community Development Inc., a non-government organization dedicated to all-encompassing upliftment of quality of life. The seven computer units will be used for the organization’s ABAKADA ng Batang Frontliner (Ako […]

Boldr Computers Find New Home in Taytay Community
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Sep 29, 2020

UrbanStems focuses on the quality of the flowers they deliver and the very exceptional and human way in which those flowers are delivered. Every company strives to achieve that perfect balance, where high quality exceptional experiences are achieved, in consistent, sustainable, and effective ways. For UrbanStems, achieving this balance was essential to being successful in what […]

UrbanStems Turns to Boldr for Practical, Tactical Seasonal Support in Times of Incredible Demand and Uncertainty
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Sep 23, 2020

The Asian Development Bank was established in 1966 and continues to be the largest multilateral finance institution in the world to date. Since its inception, ADB has been dedicated to eradicate extreme poverty in Asia and the Pacific with the ultimate goal of building a prosperous, inclusive, and resilient region. With a portfolio of $102.6 Billion, ADB […]

Outsourcing Event Management for an Incredible Virtual Experience
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Aug 21, 2020

In my previous blog post, I talked through Simon Sinek’s “The Infinite Game,” broke down the book’s core principles, and mapped them onto Boldr’s ethos. One of the principles, Building Trusting Teams, has been paramount for Boldr’s growth. I believe that trust is not only critical for our internal teams, but also for building lasting partnerships with Clients. Building […]

Building Trusting Partnerships
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Aug 17, 2020

Outsourcing is a popular organisation management strategy for many fast-growing firms. It equips you to focus on your core competencies, free up time and resources, and scale your business faster. Not to mention, gaining cost savings and increasing operational productivity. But, it’s got a bad rep—and for good reason. Traditional outsourcing companies are obsessed with […]

Why You Shouldn’t Be Afraid of Outsourcing
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Aug 11, 2020

Read the full Q&A: How Coassemble Decided to Outsource Key Processes to the Philippines Thanks to Dimity for sharing her outsourcing experience with us. If you’d like to learn more about Dimity and the amazing Coassemble team, you can follow her on LinkedIn or check out their company website. Explore outsourced customer support solutions with Boldr. Get in touch today! […]

Client Story: Coassemble—Pointers from an Outsourcing Convert
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Jul 26, 2020

A quick search on Australian companies and outsourcing to the Philippines results in a Google first page featuring articles from 2007/8, 2013, and 2015. It’s telling that articles written at a time when Kevin Rudd was Prime Minister still dominate search results. It doesn’t mean they still should. Times have changed dramatically since 2007, 2013, […]

Why Australian Companies are Outsourcing to the Philippines
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Jul 19, 2020

Conscious design and positive impact—these are at the core of Urth. This Australia-based startup, formerly known as Gobe, makes premium camera accessories for creators who care about the environment. With social impact as the guiding principle of their business, it’s unsurprising that even on the back-end, their business decisions always lean towards sustainability and long-term benefits. We […]

Q&A with Urth: How Outsourcing Customer Support Improved Service Quality for a Purpose-First Startup
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Jun 29, 2020

Coassemble is an Australia-based startup that offers an all-in-one eLearning training platform. While they have a leading edge in providing easy-to-use learning management systems, outstanding customer support remains to be one of their top priorities. As the company faces incredible regional growth, it became imperative to find a partner who can help bolster its expansion. Dimity Redcliffe, […]

Q&A with an Australian Startup: How Coassemble Decided to Outsource Key Processes to the Philippines
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Jun 09, 2020

Suneet Bhatt graduated from Fuqua in ‘06. He’s been working for over 20 years and as a result of that, and really, not much else, he’s gathered some experiences he’s happy to share. When he’s not helping run Boldr, he’s thinking up new children’s books for his side hustle, Dream Village. No matter what he’s doing, […]

When a pandemic teaches you what you really need
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May 31, 2020

I planned a one-month-long trip to Costa Rica, my first multi-week vacation since Boldr’s inception. Why now? Two major reasons. First, Boldr’s leadership team. Our leadership formation is something that came together slowly and intentionally since inception. Mari, Suneet, and Erlend (Boldr’s COO, President, and PH Country Director) are responsible for cementing our sound organizational […]

Boldr & the Infinite Game
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May 21, 2020

As a company, we’ve been planning and preparing for COVID-19 in some way since January. As we shifted into planning to responding to an absolutely incredible and sometimes overwhelming reality, we anchored ourselves in paying attention to what was happening at a macro-level. But also, discreetly: across our portfolio of clients. When we were fortunate enough […]

High-Level Customer Support Trends During COVID-19
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May 06, 2020

A Quick Take on the 2020 Customer Experience Summit Hosted by Kustomer, Tethr, and Challenger Here at Boldr, we’re craving discussion and learning; as a mission-driven outsourcing company, part of the mission that drives us is the commitment to lifelong learning. Some of our favorite experiences — some of our most powerful learning experiences — […]

Boldr Visits the Customer Experience Virtual Summit
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Apr 21, 2020

On April 16th we hosted a discussion with some of the most thoughtful friends and partners from a diverse and esteemed set of organizations to talk through one topic: how were mission-driven organizations responding to and affected by COVID-19. The guests who guided our discussion by sharing their thoughts and ideas were: David Mikhail, Communications […]

How Mission-Driven Organizations Responded to COVID-19
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Apr 16, 2020

This is a critical moment in the world. The COVID-19 pandemic has pushed us into a new reality of working from home, quarantines, and social distancing. In these trying times, people as well as businesses need to do everything possible to stop the virus even at the cost of comfort and profit. Before all this, […]

Boldranians Take on COVID-19
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Apr 15, 2020

Cratejoy partners with Solvvy and Boldr to Transform Support and Power Productivity Cratejoy experienced extraordinary success after launching in 2014. This preeminent subscription box marketplace optimized its expansive catalog, garnered support from a distinguished group of investors, and enjoyed strong revenue growth and market momentum. As 2019 approached, Cratejoy was ready to evolve its fundamental […]

Employing Outsourcing and Automation to Scale a Support Experience
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Apr 02, 2020

When you hear the word Boldr, your mind doesn’t jump to, “Boeing Online Diagnostic Reporting,” but that’s where our name comes from. My father, an Aerospace Engineer, spent his career patenting a revolutionary design that captures real-time diagnostic information about airplane health status. The connection to where we are today may not seem obvious. His patent isn’t related […]

Building a Global, Purpose-Driven Outsourcing Organization
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Jan 10, 2020

Conscious. Purpose-Driven. Mission-Driven. Impact-Focused. All terms that have not historically been associated with outsourcing, or with private sector work in general. Yet after back-to-back global recessions sparked by irrational exuberance (tech, real estate, and banking), the past decade-plus has seen a rise in people wanting to do meaningful work. Millennials spent a large percentage of […]

Mission-Driven Outsourcing: Coordinated Typhoon Relief Efforts in the Philippines
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Jan 03, 2020

Boldr exists to help people grow and connect. Not just our employees or our Clients—but everyone we interact with in the community around us. Taking a broader perspective on our work means we have three stakeholders: Company, Clients, and Community. Our 3Cs. Here, we’ve came up with our year end update to share our progress across our […]

2019’s Challenges Become 2020’s Progress
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Nov 27, 2019

“Omwana ni wa bhone,” as the Jita people of Africa would say, means a child’s upbringing belongs to the community more than its birth givers. As we grow older, it’s important to remain grounded in the importance of our community in shaping our lives. This sense of grounding reminds us that, regardless of the different roles […]

ICYMI: Boldr’s Impact Initiatives Powered Through
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Oct 29, 2019

There comes a time in every young business’s life where they need to figure out whether it’s time to get an outsourcing partner or not. For companies who already outsource, they may also reassess their partnerships’ direction and what to expect from them at some point. Do you ever wonder what makes the outsourcing industry […]

Beat the Myth: Inside the Outsourcing Game
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Jul 26, 2019

The Business Process Outsourcing industry in the Philippines has been going skyward for years. The country has consequently taken the throne as the world’s call center capital, with all its three major cities ranking in the 2019 Tholons Top 100 global outsourcing destinations. In the Philippines, there’s a good chance you at least know someone who works […]

Life in the BPO Industry: The Myths, The Facts, and The Spilled Tea
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Jul 05, 2019

Despite having the usual rainy season in June in the Philippines, no one’s raining on anyone’s parade as we celebrate Pride Month. At this time of the year, we put the flags out with the LGBTQ+ community and empower every individual to take inspiration from the lives of these brave folks. As for Boldr, our vision […]

Boldr Celebrates Pride
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May 31, 2019

Since the beginning, our goal at Boldr has always been to raise the bar for outsourcing companies. We do this through various initiatives aimed to create a positive impact within our Client, Company, and Community. We create customized solutions for our Clients, learn and grow together as a Company through our Training & Development Programs, and give back to local Communities through […]

Boldr’s Battle for Mental Health
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May 13, 2019

Customer Experience is a topic that is near and dear to our hearts. That’s why when we heard that Guru’s hosting its first-ever conference, Empower, we jumped at the chance to attend and sponsor the event! Our team flew to Philadelphia on May 7-9 to meet thought leaders in Customer Experience and Sales. The 3-day event was filled […]

Empower 2019: Inspire, Support, and Enable
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Apr 23, 2019

Here at Boldr, we’re all about empowering every team member by giving them an avenue to speak their minds. Everyone is encouraged to take an active part in developing and enriching the Boldr community.   And to ensure that our team has the opportunity, we have our awesome People Committee! The People Committee is a team of […]

Get To Know Our People Committee
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Mar 22, 2019

Finding talented individuals in this ever-growing industry is not easy. And when it comes to finding ‘Boldrific’ people? That’s even more challenging! What makes Boldr unique is our purpose-driven culture. More than being motivated by profit margins, we believe in empowering each team member by providing opportunities for personal and professional growth. We’re also a […]

Ready, Set, Go for Boldr: Our Recruitment Process Run-Through
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Mar 12, 2019

Our CEO David Sudolsky had an incredible opportunity of sharing fresh insights on DataCamp’s podcast DataFramed. This episode featured an interesting take on the status of women on data science. Aside from that, David also got to share Boldr’s success story on partnering with DataCamp, where he talked about the future of outsourcing and how a purpose-driven company […]

Is your outsourcing partner future-ready?
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Feb 14, 2019

On January 11, a quick-moving fire gutted several dozen homes in the BASECO Compound, affecting 120 families. One of A Million Voices’ (AMV) scholars lost their home in the fire. Since 2017, Boldr has been AMV Philippines’ primary corporate partner in supporting children from the community. Through funding and program assistance, this partnership has assisted […]

Boldr lends a hand to the Baseco community
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Jan 01, 2019

2018 has been an incredibly challenging, yet rewarding year. We learned more in the last year about building relationships, developing our people, and delivering results than I ever expected. I’m proud to be working with 200 of the hardest working team members I’ve ever met. I draw on my team for inspiration and I’m incredibly […]

Building Boldr: A Look Back at an Incredible Year
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Dec 21, 2018

UrbanStems is DC-based online flower delivery startup whose goal is “building the Hallmark of our generation.” With hip and modern branding, the company offers sustainably-sourced bouquets, original designs, and “happiness delivered.” Considering UrbanStems’ focus on providing a world-class customer experience, it’s no surprise that they’re one of the best in their industry, with a 300% […]

Optimizing Seasonal Customer Support Teams to Ensure Excellent Customer Experience
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Dec 13, 2018

Outsourcing has really evolved since its inception. During its early stages, outsourcing served a cost-saving function, moving manufacturing jobs to lower-cost, developing nations. So, the channels between the developed world and developing economies (e.g., India, China, Mexico) opened up. But outsourcing hasn’t been limited to assembly-line work. Now, outsourcing includes long-term, high-expertise projects like managed […]

Trends in Outsourcing: AI & Impact Sourcing
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Dec 07, 2018

David Sudolsky at the stage. (Photo by Dawan Robinson) Last December 1st, we were honored to have our CEO, David Sudolsky, as one of the speakers at Payoneer’s annual flagship event: “The Payoneer Forum Manila”, held at SMX Convention Center in SM Aura, BGC. This year’s theme was “Go Beyond and Expand Globally” and it […]

Go Beyond Expectations with a Purpose-driven Business Model
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Nov 28, 2018

Over the last 50 years, outsourcing has undergone huge shifts. It has evolved from its most basic definition: one company contracting with another to perform specific tasks or services as a cost-saving measure. Now, thanks to factors ranging from globalization to technology, many companies use outsourcing as part of their overall business strategy, while maintaining […]

The Evolution of Outsourcing: History & Trends
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Nov 23, 2018

Last Nov. 17, 2018, Boldr co-hosted the “AMV Basketball Clinic” with Alaska Aces Assistant Coach, Jeff Cariaso, and his organization, Titan, a group committed to developing the grassroots level of Philippines basketball. The event featured nearly two dozen scholars from our NGO partner, A Million Voices, three coaches, and several volunteers. We were all in for a day […]

Shooting Hoops with our Scholars
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Nov 20, 2018

The world’s largest community for creators and their patrons provides visual artists, musicians, and other creators with business tools to run their own subscription content service. Members can build relationships, provide their subscribers with exclusive perks, and get funding directly from fans and patrons. The international Platform has over 100,000 monthly active creators and over […]

Auditing Fringe Content & Implementing Community Guidelines at Scale
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Nov 13, 2018

Having a customer experience strategy is essential to achieving high customer retention rates, reduced customer churn, and increased revenues. That’s why it should be a priority for every business. In this episode of “Quora Corner”, David walks you through how customer service can help scale your businesses, what technologies are trending, and some tips on […]

Answering Quora Questions: Customer Experience Strategy
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Nov 06, 2018

In this episode of “Quora Corner”, David is taking on outsourcing questions from people who may be on the fence about this business solution. Because the truth of the matter is, outsourcing isn’t for everyone. There’s a lot of factors to consider (which we talk about in this video). We can’t stress enough how important […]

Answering Quora Questions: Outsourcing Advantages & Secrets
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Nov 01, 2018

Outsourcing- especially in the Philippines- is a very common strategy for companies who want to scale their business. But most don’t know what it is, let alone how to leverage it to their advantage. As an outsourcing company ourselves, we decided to (hopefully) bring some clarity to this subject. In this series, our CEO & […]

Answering Quora Questions: Outsourcing Explained
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Oct 22, 2018

After taking a four-month hiatus from work last year, I found myself knee-deep in a wide job search across the Philippines. As I browsed hundreds of job postings across all the major online platforms, I kept noticing one phrase pop up time and time again. “Fast-paced.” No matter the industry, no matter the company size, […]

What does “fast-paced” mean for company culture?
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Oct 15, 2018

Soon it’s going to be job hunting season! Hundreds of thousands of fresh graduates in the Philippines will find themselves at one of life’s major crossroads: Where should they work for their first job? No detail can be too small for such an important decision. I was graduating from De La Salle University as an […]

Factor in Values & Growth when picking your First Job
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Oct 03, 2018

My name is Gizele Kaw and I’m an Impact Advocate at Boldr. This means that I’m responsible for building relationships with Boldr’s nonprofit partners, helping the youth in our local community to thrive. Recently, I had the opportunity to spend a week with Streetlight Philippines, a Norwegian-based nonprofit headquartered in Tacloban, Leyte. I was thrilled to […]

3 Valuable Lessons from My Week with Streetlight Philippines