Purpose-Driven Outsourcing Blog - Boldr

Purpose-Driven
Outsourcing Blog

Your #1 Source for Thought Leadership
in the Outsourcing industry
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Dec 01, 2020

Customer Centricity is at the heart of a great customer experience. Brands that put in the effort to delight customers at every encounter — from the online shopping experience to the email campaigns to customer support calls — understand the importance of customer centricity. Research by Deloitte found that customer-centric companies were 60% more profitable compared to […]

Q&A with Annette Franz: Becoming a Customer-Centric Business
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Nov 24, 2020

Customers today expect highly personalised service. If they call you on your service phone line, they expect the customer support agent to know who they are, what they purchased, and all their other previous interactions with your brand. Customers expect you to have context at the start of your interaction. That’s why many fast-growing companies […]

5 Insider Tips to Optimise Your Help Desk and Boost Productivity
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Nov 19, 2020

November 5, 2020 Boldr’s previously-used computer units have found a new home in a creekside community in Barangay Dolores, Taytay, Rizal. The company partnered with Gintong Aral Community Development Inc., a non-government organization dedicated to all-encompassing upliftment of quality of life. The seven computer units will be used for the organization’s ABAKADA ng Batang Frontliner (Ako […]

Boldr Computers Find New Home in Taytay Community
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Sep 29, 2020

UrbanStems focuses on the quality of the flowers they deliver and the very exceptional and human way in which those flowers are delivered. Every company strives to achieve that perfect balance, where high quality exceptional experiences are achieved, in consistent, sustainable, and effective ways. For UrbanStems, achieving this balance was essential to being successful in what […]

UrbanStems Turns to Boldr for Practical, Tactical Seasonal Support in Times of Incredible Demand and Uncertainty
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Sep 23, 2020

The Asian Development Bank was established in 1966 and continues to be the largest multilateral finance institution in the world to date. Since its inception, ADB has been dedicated to eradicate extreme poverty in Asia and the Pacific with the ultimate goal of building a prosperous, inclusive, and resilient region. With a portfolio of $102.6 Billion, ADB […]

Outsourcing Event Management for an Incredible Virtual Experience
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Aug 21, 2020

In my previous blog post, I talked through Simon Sinek’s “The Infinite Game,” broke down the book’s core principles, and mapped them onto Boldr’s ethos. One of the principles, Building Trusting Teams, has been paramount for Boldr’s growth. I believe that trust is not only critical for our internal teams, but also for building lasting partnerships with Clients. Building […]

Building Trusting Partnerships
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Aug 17, 2020

Outsourcing is a popular organisation management strategy for many fast-growing firms. It equips you to focus on your core competencies, free up time and resources, and scale your business faster. Not to mention, gaining cost savings and increasing operational productivity. But, it’s got a bad rep—and for good reason. Traditional outsourcing companies are obsessed with […]

Why You Shouldn’t Be Afraid of Outsourcing
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Aug 11, 2020

Read the full Q&A: How Coassemble Decided to Outsource Key Processes to the Philippines Thanks to Dimity for sharing her outsourcing experience with us. If you’d like to learn more about Dimity and the amazing Coassemble team, you can follow her on LinkedIn or check out their company website. Explore outsourced customer support solutions with Boldr. Get in touch today! […]

Client Story: Coassemble—Pointers from an Outsourcing Convert