Purpose-Driven Outsourcing Blog - Boldr

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in the Outsourcing industry
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Jul 26, 2020

A quick search on Australian companies and outsourcing to the Philippines results in a Google first page featuring articles from 2007/8, 2013, and 2015. It’s telling that articles written at a time when Kevin Rudd was Prime Minister still dominate search results. It doesn’t mean they still should. Times have changed dramatically since 2007, 2013, […]

Why Australian Companies are Outsourcing to the Philippines
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Jul 19, 2020

Conscious design and positive impact—these are at the core of Urth. This Australia-based startup, formerly known as Gobe, makes premium camera accessories for creators who care about the environment. With social impact as the guiding principle of their business, it’s unsurprising that even on the back-end, their business decisions always lean towards sustainability and long-term benefits. We […]

Q&A with Urth: How Outsourcing Customer Support Improved Service Quality for a Purpose-First Startup
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Jun 29, 2020

Coassemble is an Australia-based startup that offers an all-in-one eLearning training platform. While they have a leading edge in providing easy-to-use learning management systems, outstanding customer support remains to be one of their top priorities. As the company faces incredible regional growth, it became imperative to find a partner who can help bolster its expansion. Dimity Redcliffe, […]

Q&A with an Australian Startup: How Coassemble Decided to Outsource Key Processes to the Philippines
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Jun 09, 2020

Suneet Bhatt graduated from Fuqua in ‘06. He’s been working for over 20 years and as a result of that, and really, not much else, he’s gathered some experiences he’s happy to share. When he’s not helping run Boldr, he’s thinking up new children’s books for his side hustle, Dream Village. No matter what he’s doing, […]

When a pandemic teaches you what you really need
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May 31, 2020

I planned a one-month-long trip to Costa Rica, my first multi-week vacation since Boldr’s inception. Why now? Two major reasons. First, Boldr’s leadership team. Our leadership formation is something that came together slowly and intentionally since inception. Mari, Suneet, and Erlend (Boldr’s COO, President, and PH Country Director) are responsible for cementing our sound organizational […]

Boldr & the Infinite Game
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May 21, 2020

As a company, we’ve been planning and preparing for COVID-19 in some way since January. As we shifted into planning to responding to an absolutely incredible and sometimes overwhelming reality, we anchored ourselves in paying attention to what was happening at a macro-level. But also, discreetly: across our portfolio of clients. When we were fortunate enough […]

High-Level Customer Support Trends During COVID-19
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May 06, 2020

A Quick Take on the 2020 Customer Experience Summit Hosted by Kustomer, Tethr, and Challenger Here at Boldr, we’re craving discussion and learning; as a mission-driven outsourcing company, part of the mission that drives us is the commitment to lifelong learning. Some of our favorite experiences — some of our most powerful learning experiences — […]

Boldr Visits the Customer Experience Virtual Summit