A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries. Usually, Customer Advocates gather their information and interact with customers via email/ chat messages.

WHAT WILL YOU DO

• Answer client queries with enthusiasm, courtesy, and an open mind
• Provide excellent customer service in a timely manner
• Comfortably work with data
• Support associates with their general queries and needs

A Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. Usually, Customer Advocates gather their information and interact with customers via email messages.

This role will require you to be comfortable with answering the client’s queries with an open mind and willing to work with data.

It is important that you provide excellent customer service in a timely manner. You need to be flexible to work on rotating shifts.

As Impact Advocate, you are responsible for promoting internal and external projects that are aligned with Boldr’s mission to create positive and measurable impact across the 3 C’s: Clients, Company, and Community. You will primarily be dedicated to the Community silo. You will accomplish this by reviewing programs for their potential impact, crafting and managing project schedules, drafting and distributing communications, crafting and analyzing surveys, building and strengthening relationships with company and community partners, and promoting adoption of company culture. You are expected to participate in the development and implementation of dynamic actions and strategies designed to optimize the positive impact. You will assist and report to the Impact Manager while working with all department leads to define and achieve impact goals.

WHAT WILL YOU DO

You will work across the three C’s on a multitude of tasks in support of our Impact goals. Some of them are described below:

For Clients:

• Act as a liaison for companies interested in directly supporting Boldr impact projects
• Provide coordination support to ensure a positive working relationship between clients and the local workforce, inclusive of site visit support and cultural sensitivity briefings
• Produce reports that meet client demands for specific analysis of aspects of Boldr impact projects

For Company:

• Engage in activities and events to foster team trust and cohesiveness
• Develop and produce internal and external publications across multiple media that recognize and encourage individual and company impact
• Participate in special projects as assigned, assuming responsibility for the end results
• Actively engage and communicate with stakeholders in the execution, management, and monitoring of assigned projects
• Create a project management calendar that facilitates work processes and goal achievement
• Arrange meetings, distribute minutes, and follow up on important actions and decisions
• Produce reports, presentations, and briefs related to Impact work at Boldr.

For Community:

• Operate as the primary administrative coordinator for the nonprofit A Million Voices Philippines (AMV), assuming responsibility for data validation, petty cash replenishment, liquidations, fund requests, bank account management, and preparation of staff pay slips
• Organize and participate in off-site activities and events that benefit our Impact Partners and the greater community
• Build and foster relationships between Impact Partners, community leaders, and other important entities and institutions by executing proactive outreach, recognizing community leaders and partners, establishing mutually-beneficial partnerships, and sharing of impact data
• Compile and share impact data in a manner that best promotes Impact Partners’ capabilities and accomplishments to their community and to other relevant stakeholders

As the IT Associate for Boldr, you are responsible for supporting our business units regarding IT related issues and tasks. This includes network, hardware, software, and other technical support to the company.

YOU ARE...

1. Responsible to provide all-around IT T1 support for the Team
2. Setup Computers and other peripherals on workstations for the company.
3. Research and assist in deployments.
4. Responsible for maintaining/monitoring network stability and report directly to the head of IT department
5. Follow proper procedures and documentation indicated by the head of IT department.
6. Proactively identify/report/assist/solve any unticketed IT-related issues
7. Participate on selected IT projects which may require to be a part of a software dev. lifecycle.

As an Executive Assistant, Your main responsibility is to provide high-level administrative support by conducting research, preparing reports, handling information requests, performing clerical functions as requested. Your goal is to execute, deliver, and follow through on the Director of Operations’ own tasks.

WHAT WILL YOU DO

• Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
• Follow and understand instructions with little or no follow up
• Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
• Be the first line of communication between your boss and clients, other employees, and upper management
• Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
• Represents the executive by attending meetings in the executive's absence; speaking for the executive.
• Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.
• Maintains customer confidence and protects operations by keeping information confidential.
• Completes projects by assigning work to clerical staff; following up on results.
• Prepares reports by collecting and analyzing information, recording meeting discussions.

WHAT IS YOUR ROLE

As the Graphic Designer, you will support us with a whole gamut of visual assets. As a young Company, Boldr is establishing its presence online and this is where your talents will be instrumental. Your mission is to fashion graphic designs that will express our purpose, values, and unique culture. We're looking for a passionate and energetic person who has an eye for design, typography, and layouts and can create stunning visual stories that will help people engage with Boldr as a brand in the digital marketing space.

WHAT WILL YOU DO

• Complete any design-related requirements from our existing or potential clients which include, but not limited to creating visuals and/or enhance photos
• Prepare work to be accomplished by gathering information and materials
• Create concepts by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts based on client’s requirement
• Obtain approval of concept by submitting rough layout
• Contributes to team effort by accomplishing related results as needed

WHAT IS YOUR ROLE

As the Creative Marketing Specialist, you will support us with a wide range of Marketing initiatives. As a an upcoming Company, Boldr is establishing its presence online and this is where your talents will be instrumental. Your mission is to use your Marketing knowledge and experience to come up with exciting, creative, and thumb-stopping campaigns and execute them. These should clearly express Boldr’s vision, values, and culture. We're looking for a passionate and energetic person who can wear different Marketing hats in order to establish Boldr as a strong brand online.

WHAT WILL YOU DO

1. Help design and adjust Marketing strategies to help achieve the Sales goals
2. Assist in creating monthly KPI reports and ROI analysis
3. Manage our Marketing CRM, Hubspot, to execute campaigns
4. Help plan and write website copy, blogs, emails, and social media content in line with Boldr’s brand and voice
5. Create simple visuals and/or enhance photos if needed
6. Coordinate with vendors for production of marketing materials
7. Help with internal marketing initiatives and other Support requests that require copy/content

WHAT IS YOUR ROLE

As a French Communications Associate, you will be responsible for client relations such as reporting about the operations (i.e. task status, work progress, updates), attending to their inquiries, addressing their concerns, and resolving issues relevant to their products and services in the form of e-mail correspondence and video conferencing. In this position, you will also be in charge of handling data management tools and managing cloud-based applications to provide commendable client and customer service and render quality output in a timely and professional manner.

• Communicate and resolve basic to complex French client inquiries in an accurate, valid, complete, and timely manner with the highest degree of courtesy and professionalism
• Provide support in a variety of areas including research and data management
• Transform FAQs into a knowledge base by crafting questions and creating variations related to the client’s products and services
• Translate texts from English to French and vice-versa and validate questions in a timely manner
• Prepare log reports and turn in summary and findings to the client
• Manage data by organizing queries and ensuring that these are properly documented, tracked, and validated
• Collaborate with Research Analysts on auditing queries for quality purposes

Denver based, BOLDR Architecture is an artistic Architectural Studio focused on digital rendering, virtual reality and architectural design for the video game industry.

We are seeking a creative and hardworking individual with a passion for architectural visualization as we build our team in the Philippines!

Job Description

• The production of exterior and interior architectural renderings.
• Sketchup Model Cleanup + Optimization for 3dsMax Importation.
• 3D modeling of custom objects.
• The desire to learn and be challenged!

As the Human Resources Manager, you will inspire, interact, and provide support to our most important asset: our people. Your mission is to review, develop, and implement the best HR strategies and initiatives at Boldr while aligning the Operations Team with the Company's strategic and operational objectives.

WHAT WILL YOU DO

• Establish and oversee the execution of Human Resources Practices, specifically in the areas of Employee engagement and retention, and proper handling of employee information.
• Challenge existing human resource policies and norms to build a better environment for Team Members and the Company
• Continuously design and facilitate an engaging and memorable onboarding program for all Company employees
• Establish and implement short and long-term departmental goals, objectives, policies, and operating procedures
• Manage compensation and benefits administration and HR administration
• Manage dashboards to report on our human resources - growth, attrition, tenure etc. on a monthly basis
• Ensure legal compliance by monitoring and implementing applicable human resource government requirements; conducting investigations; maintaining records; representing the organization at hearings
• Create a unique employee benefit program that resonates with our Values
• Establish planning, monitoring, and appraisal of employee work results; hearing and resolving employee grievances; counseling staff
• Establish historical human resource records by designing a filing and retrieval system; keeping past and current records

Denver based, BOLDR Architecture is an artistic Architectural Studio focused on digital rendering, virtual reality and architectural design for the video game industry.

We are seeking a creative and hardworking individual with a passion for architectural visualization as we build our team in the Philippines!

Job Description

• The production of exterior and interior architectural animations and renderings
• Model Optimization
• Post Processing
• 3D modeling of custom objects
• The desire to learn, work hard and be challenged!