We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.
If you’re bold enough and want to contribute to making a lasting impact, we want you!
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
What will you do
The Community Development Worker seeks to help a community build up its own capacities and knowledge so that it can help itself. This position will see the Community Development Worker collaborate with a diverse staff, multiple local communities, NGO, government partners, and the scholars themselves in pursuit of making a positive and measurable impact. This position will require someone who is functionally fluent in English, has some experience with community or government relations, and is enthusiastic about working with youth. This position carries a lot of responsibility but will give the Community Development Worker immense opportunities to develop their own skills and realize their own full potential.
WHAT WILL YOU DO
As a Service Delivery Manager, you will be serving customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.
WHAT YOU WILL DO
Determine contact center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identify and evaluate state-of-the-art technologies; define user requirements; establish technical specifications, and production, productivity, quality, and customer-service standards; contribute information and analysis to organizational strategic plans and reviews.
Maintain and improve contact center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
Accomplish contact center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Meet contact center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Prepare contact center performance reports by collecting, analyzing, and summarizing data and trends.
Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
As a Retention Specialist, you will be an ambassador of the client’s product and services by endorsing different services to customers and retaining their subscription. You will be interacting with them to address inquiries and resolve complaints. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.
WHAT YOU WILL DO
Quality and Excellence Management
A Million Voices Philippines (AMV) Inc. is an NGO that grants comprehensive scholarships to teenagers living in Baseco. These scholarships provide for safe transportation to and from the school, nutritious school meals, and school supplies to ensure academic success. Our two primary partners have also empowered the organization with support for a dozen other programs to foster personal and professional development in the scholars. Our organization is proud of our scholars’ achievements, having finished the last academic year with 86% grading average with near perfect attendance over 203 days.
AMV is looking for an Executive Director who can sustain these achievements and help advance the organization forward. The Executive Director will act as the official spokesperson for the organization, manage and hire personnel, execute contracts, oversee project implementation, and report and liaise with both donors and the Board of Trustees.
As a Customer Advocate, you will be responsible for interacting thru Email and Chat with the buyer and/or seller to address inquiries and resolve complaints on the clients’ E-commerce Platform. In this position, you will collaborate with the internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.
WHAT WILL YOU DO
As an Instructional Designer, you will be responsible for producing and developing materials for Learning and Development. Specifically, you will develop training materials to ensure quality delivery of services. You will do this by researching, preparing, collecting, reviewing, implementing, and testing out training resources. Most of all, you are expected to produce and develop training materials that are in line with Boldr’s culture, mission and vision, and core values.
What will you do
As the UI/UX Designer, you will support us with a whole gamut of visual assets. As a young Company, Boldr is establishing its presence online and this is where your talents will be instrumental. Your mission is to fashion graphic designs that will express our purpose, values, and unique culture. We're looking for a passionate and energetic person who has an eye for design, typography, and layouts and can create stunning visual stories that will help people engage with Boldr as a brand in the digital marketing space.