About the Role

This is a role that requires a broad skill set to be successful. Not only will you be directly responsible for keeping the client's customers happy, productive, and ensuring they have the best possible experience, but you will also spend time working with the product development team to share customer feedback and insights and to test new features before release to help us build the best possible product for our customers.

Responsibilities

· Effectively resolve customer enquiries in a considerate, accurate, and timely manner.

· Compose thoughtful, personalized responses for a variety of customer requests.

· Triage incoming requests and spot trends in customer issues to flag for the wider team.

· Identify, reproduce, and document bugs for our engineering teams.

· Work with the product development and QA teams to test new features and bug fixes and surfacing meaningful customer feedback.

· Make active contributions to help achieve team goals and successes.

· Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation.

What You'll Like About Us

• Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
• We geek out on new ideas, proposals, anything that will positively impact our clients, and of course, you!
• We’ve got training sessions in-store to help you level up your skillset.
• With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
• We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.)
• We also cap off every week with a bit (a lot) of competitive board games.

What Is Your Role

As Boldr’s Data Engineer, you will set up data pipeline architectures, pull data from different data sources and provide ready to use data sets for our analytics team. You would be in charge of the extract-transform-load (ETL) process not only for all of Boldr’s data, but some of our clients’ as well. You will also assure that all the databases that you handle are up to par in terms of performance, integrity, and security. You will be supporting our growing analytics practice to create insights for our ever-expanding client base.

Why Do We Want You

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

What Will You Do

• Create and maintain optimal data pipeline architecture
• Assemble large, complex data sets that meet functional / non-functional business requirements.
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources (Zendesk, Freshdesk, Quickbooks, Sprout, Kustomer, etc) to
• Write database documentation, including data standards, procedures and definitions for the data dictionary (metadata)
• Control access permissions and privileges across all databases you handle
• Work with stakeholders to assist with data-related technical issues and support their data infrastructure needs.

As a Sales Development Representative, you’ll be conducting phone calls to our client’s list of leads in order to close them as customers. By skillfully building interest, you should be able to create opportunities with new prospects as well as educate them about the products of our client. You must be able to ask smart, targeted questions, and speak knowledgeably. A successful Sales Development Representative is a strong communicator and a fast learner with the natural sales instinct to be the face and voice of our company.

A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints.

What You'll Like About Us

• Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
• We geek out on new ideas, proposals, anything that will positively impact our clients, and of course, you!
• We’ve got training sessions in-store to help you level up your skillset.
• With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
• We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.)
• We also cap off every week with a bit (a lot) of competitive board games.

What Is Your Role

As a Software Development Specialist, you’ll be responsible for the development, deployment, and maintenance of all our web-based projects. You’ll be working with both our Data Science and Marketing team to deliver Boldrific websites and applications for both internal and external stakeholders. You’ll also be expected to troubleshoot and improve current back-end applications and processes to ensure an amazing end-user experience. Having a good grasp of different front-end and server-side languages plus excellent project management skills would be key in being successful in this role.

Why Do We Want You

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

What Will You Do

• Develop functional and sustainable web applications with clean codes
• Ensure websites/applications developed are optimized and responsive to enhance user experience.
• Design and develop APIs
• Optimize websites/applications for maximum speed and scalability
• Participate in continuous learning and training to remain current on best practices, learn new programming languages, and better assist other team members
• Apply new industry trends to help improve our existing web-based projects
• Ensure that our different development projects are completed in a timely and efficient manner
• Develop and manage well-functioning databases and applications
• Work with data scientists and analysts to improve software

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services.

In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

As an Implementations Analyst, you will collaborate with the internal Implementations Team in designing and implementing solutions to optimize the quality of each client’s existing processes and systems. You will be specializing in the field of business processes and technology and will be tasked with supporting different tech-related projects such as tech deep dives, data migration project planning, tool kit optimization, and tech frame-working.

You will be interacting closely with client stakeholders as a consultant for any tech related business needs. Additionally, you will take point in pilot testing a wide range of tasks for Boldr’s new and prospective clients of various services across several industries, and in making sure that the tasks are effectively handed over to the Service Delivery team

As an Implementations Analyst, you will collaborate with the internal Implementations Team in designing and implementing solutions to optimize the quality of each client’s existing processes and systems. You will be specializing in the field of business processes and technology and will be tasked with supporting different tech-related projects such as tech deep dives, data migration project planning, tool kit optimization, and tech frame-working.

You will be interacting closely with client stakeholders as a consultant for any tech related business needs. Additionally, you will take point in pilot testing a wide range of tasks for Boldr’s new and prospective clients of various services across several industries, and in making sure that the tasks are effectively handed over to the Service Delivery team

As an Administrative Analyst, you will collaborate with the internal Implementations Team and different support teams in tracking, designing, and implementing solutions to optimize the quality of each client’s and department’s existing processes and systems.

You will be responsible for seeing through internal conversations and coordination of different workstreams that affect the implementation process and internal company policies. Additionally, you will take on supporting the documentation on a process or product-specific work instructions and/or policies.

Why We Want You

We are looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

What You'll Do

• Attend and keep records of all key discussion points for internal and external meetings
• Provide support on process documentation for different accounts going through the implementation process
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Provide support on administrative tasks such as facilitating internal meetings and keeping a record of all key discussion points
• Build and optimize processes and tools within the defined scope of service for the collaboration on implementation and support teams
• Continuously identify and execute tactics for the holistic and consistent improvement of all new and existing clients
• Proactively identify opportunities for process improvement and optimization across all functions
• Interpret current data sources/systems and make recommendations
• Be responsible for data management of documentation and existing processes
• Participate as required in the client-facing aspects of new account implementations

What You'll Like About Us

Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.

We geek out on new ideas, proposals, anything that will positively impact our clients, and of course, you!

We’ve got training sessions in-store to help you level up your skillset.

With you on Boldr’s side, we’ll tackle social responsibility initiatives together.

We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.)

We also cap off every week with a bit (a lot) of competitive board games.

What Is Your Role

Our Client is a Los Angeles-based company that aims to provide equipment, infrastructure, and services for delivery-only restaurants across different locations in North America. As they prepare to scale and open more locations, they need a team of drafters that will be responsible for space-planning and coordination with kitchen owners during the onboarding process.

Why Do We Want You

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

What Will You Do

Drafting Tasks

Draw, generate, and manipulate CADs for the facilities/kitchens’ space plans based on confirmed layout and specification sheets

Ensure that the initial layout and equipment fits adhere to the clearances and requirements (e.g. hood compliance and circulation) per region and CloudKitchens defined process

Confirm the completion of all drawing requirements for permit submittal, such as: floor plan, elevations, and schedules per region

Customer Management

Send the initial layout to customer for review and approval, and ensure that submittals are properly labelled and stored in the appropriate folder

Effectively communicate all points for clarification on equipment fits and compliance via email until the final approval

Coordinate with customers to get an approval on scope of work and costs for TIs

Tenant Improvements (TI)

Identify all additional common kitchen improvement needs based on locations of equipment in layout (e.g. electrical outlets, gas connections, or water connections and drainage) against existing drawings

Draw equipment layout floor plan and equipment specification (cut sheets) for each kitchen equipment

As a Customer Sales Representative, you’ll be conducting phone calls to our client’s list of leads in order to close them as customers. By skillfully building interest, you should be able to create opportunities with new prospects as well as educate them about the products of our client. You must be able to ask smart, targeted questions, and speak knowledgeably. A successful Sales Development Representative is a strong communicator and a fast learner with the natural sales instinct to be the face and voice of our company.

Job Description

As the Assistant to the Country Director, your main responsibility is to provide administrative support by conducting research, preparing reports, handling information requests, performing clerical functions as well as any personal workload requests. Your goal is to execute, deliver, and follow through on the Country Director’s tasks, both work-related and personal.

What Will You Do

Clerical and Administrative

• Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics
• Secures and handles the permits, contracts, and documents as transacted with multiple vendors and government agencies.
• Conserves executive’s time by reading, researching, and routing correspondence, drafting letters and documents; collecting and analyzing information; initiating telecommunications
• Attend to any personal tasks of the Country Director such as, but not limited to, coordinating with the country Directors NGO, Other associations, setting meetings, and keeper of personal calendar.

Communication and Coordination

• Be the first in line of communication between the Country Director, clients, management, and other employees
• Maintains client confidence and protects operations by keeping information confidential
• Maintains the Country Director’s schedule by planning and scheduling meetings, conferences, teleconferences, and travel arrangements
• Proactively manage schedules and tasks efficiently, allowing the Country Director to redirect focus to work
• Represents the executive by attending meetings and speaking on his behalf.
• Welcome guests and clients by greeting them in person or on the telephone; answering or directing inquiries
• Conserves executive’s time by reading, researching, and routing correspondence, drafting letters and documents; collecting and analyzing information; initiating telecommunications
• Research on external organizations before setting a meeting if a request is prompted.
• Doing background checks of professionals (via Linkedin) if a meeting is requested.
• Research on connections and building a strong network of potential partners, following strategy directed by the Country Director.
• Write minutes of meetings attended by Country Director

Project Management

• Completes projects by assigning work to clerical staff; following up on results as needed
• Tracks the progress of the tasks and provides a status report to the Country Director
• Prepares reports by collecting and analyzing information from managers, ensuring the collection of insights, data, and/or ideas
• Documenting meeting discussions and managing deadlines

As the Team Captain, you are responsible for the day-to-day management of customer support related tasks such as phone, email, and chat interactions as well as the execution of our Client’s tasks. You will be tasked with designing and implementing solutions to optimize the quality of our client’s existing processes and systems. You will also be working closely with different client stakeholders in helping to ensure continuous improvement across their product and service. You will help build out a support team from scratch by acting as a consultant with regard to CX best practices and approaches. You will also be instrumental in cultivating potential growth opportunities for the team.

What Will You Do?

People Management

• Identify growth and development opportunities for team members
• Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed

Task Management

• Interact with customers to provide general troubleshooting assistance to issues and concerns
• Ensure proper and timely escalation of customer’s issues and feedback to internal and external stakeholders
• Identify recurring issues, themes, and patterns
• Triage and accurately document user support issues according to defined procedures, focusing on impact and urgency
• Identify opportunities for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction

Performance Quality Management

• Monitor and assess team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews
• Ensure that team members are properly trained and working consistently to meet client needs
• Ensure that the team meets company and client-specific KPI targets

Logistics

• Ensure that team members and equipment needs are met to sustain service levels
• Recommend/suggest relevant alternatives to the product or tool being used by the company

Internal Coordination

• Work with the People Development Manager to make recommendations for their team member’s career path, and assist in making a comprehensive training plan for them.
• Relay consistent issues to Service Delivery Manager in a timely and efficient manner
• Helps in culture building particularly in embracing our Core Values and practicing what a Boldr leader should be
• Provide guidance to advisors and analysts to foster growth and development, best practices, and optimal morale in the organization

External Communications

• Be familiar with the client’s key contacts, unique requirements, and operating processes
• Demonstrate mastery on the company and Client’s offerings (i.e. its product and services)
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Service Delivery Manager

As an Implementations Analyst focusing on Project Management, you will collaborate with the internal Implementations Team in tracking, designing, and implementing solutions to optimize the quality of each client’s existing processes and systems.

You will be responsible for leading the coordination and project-tracking for different projects and all corresponding internal and external stakeholders. Additionally, you will take point in pilot testing a wide range of tasks for Boldr’s new and prospective clients of various services across several industries, and in making sure that the tasks are effectively handed over to the Service Delivery team.

Why We Want You

We are looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

What You'll Do

• Support new client implementations by taking a deep dive into the client’s systems and processes to identify both their explicit and implicit needs
• Ensure that all projects are delivered on-time, within scope and well communicated
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Manage the relationship with the client and all stakeholders
• Build and optimize processes and tools within the defined scope of service
• Continuously identify and execute tactics for the holistic and consistent improvement of all new and existing clients
• Develop a comprehensive project plan for client and stakeholders visibility
• Proactively identify opportunities for process improvement and optimization across all functions
• Interpret current data sources/systems and make recommendations
• Design onboarding and training approach of newly built teams
• Participate as required in the client-facing aspects of new account implementations

What You'll Like About Us

• Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
• We geek out on new ideas, proposals, anything that will positively impact our clients, and of course, you!
• We’ve got training sessions in-store to help you level up your skillset.
• With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
• We have rest and relaxation benefits. You’ll have ample time to travel wherever you please!
• We also cap off every week with a bit (a lot) of competitive board games.

What Is Your Role

As a QA Automation Engineer, you will be part of a team providing QA Automation services to a company that automates the hiring and onboarding process for employers. You will be responsible for analyzing the functionality of applications, designing automated tests to validate their performance, and monitoring all stages of software development to identify and resolve system malfunctions to meet quality standards. In this position, you will collaborate with internal and external teams in ensuring product quality.

Why Do We Want You

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic

What Will You Do

• Improve and optimize automation framework standards
• Design and install software databases
• Troubleshoot automation software and finalize system procedures
• Identify, record, document thoroughly, and track bugs
• Monitor debugging process results
• Write automation scripts and implement software applications
• Conduct script reviews and ensure the scripts follow the organizational standards
• Identify quality issues and create test reports
• Coordinate with a functional team (Manual teams) and understand the scope for automation
• Identify opportunities and recommendations for continuous process improvement
• Stay up-to-date with new testing tools and test strategies