We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.
If you’re bold enough and want to contribute to making a lasting impact, we want you!
What You'll Like About Us
What Is Your Role
As a trainer, you’ll be involved in training team members from different accounts and departments. You will facilitate instructor-led learning sessions, such as on demand training, performance improvement, performance development, and engagement activities. You will collaborate with supervisors or managers to determine their teams training needs and act as a training coach or guide by ensuring that the other training sessions that are conducted by other teams are at par with the company’s standard. Lastly, you will conduct post-training assessments in order to measure the success of the training conducted and developed.
Why Do We Want You
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
What Will You Do
What is the role?
A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries. Usually, Customer Advocates gather their information and interact with customers via inbound/outbound, and sometimes email support.
What Will You Do
What You'll Like About Us
What Is Your Role
As the Team Captain, you will be responsible for the day-to-day management of one of our Sales Development teams. You will drive the execution of outbound sales initiatives and will serve as a point of escalation for issues outside the authority of a team member. You will be responsible for ensuring that the team delivers high-quality services and that they meet their KPI targets. You will also be working with the Service Delivery Manager as well as the People Manager to identify growth and development opportunities for the team members.
Why Do We Want You
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
What Will You Do
Account Management
People Management
Performance Quality Management
Logistics
About Us
Backed by Haworth, Bluescape is an infinite, collaborative workspace designed to accelerate decision-making by enabling anyone to create, communicate, visualize, organize, and strategize virtually anything, anywhere, anytime.
Our company culture represents an intermix between passion for technology and rock star output and appreciation for a balanced and healthy lifestyle.
We are currently working from home until further notice, but our office is located right in the heart of the peninsula, minutes away from the freeway and restaurants. Our office is beautiful, snacks are plentiful, and innovation is in the air. We're all entrepreneurs here no matter what role you are in, so if you want a hands-on, fast-paced environment to learn and thrive in, we'd love to hear from you
About the Role
At Bluescape, we consider Customer Experience essential to our success. We have a variety of companies that rely on Bluescape for collaboration on important projects, and we want to provide them with the best service possible. Our Customer Support team's top priority is to make our customers successful and ensure that their experience using Bluescape is a pleasant and productive one.
This is a role that requires a broad skill set to be successful. Not only will you be directly responsible for keeping Bluescape's customers happy, productive, and ensuring they have the best possible experience, but you will also spend time working with the product development team to share customer feedback and insights to test new features before release to help us build the best possible product for our customers.
Responsibilities
Skills and Requirements
Bonus Points
Disclaimer
Bluescape is an equal opportunity employer. In keeping with the values of Haworth, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight
WHAT YOU’LL LIKE ABOUT US
WHAT IS YOUR ROLE
As an accounting analyst, your responsibilities and duties include overseeing bookkeeping and accounting work associated with the company’s US books. You will perform general bookkeeping duties, such as updating posts in the accounting software, reconciling accounts on a regular basis, recording all cash receipts, and distributing customer invoices to ensure that receivables are collected in a timely manner. You will function as part of the company’s finance team. Your main priority is to maintain an organized and streamlined accounting system. You are also expected to provide additional support to management during audits or another busy time.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
WHAT WILL YOU DO
Accounts Receivable
Accounting
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
YOU HAVE…
A Sales Development Representative interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints.
As a Quality Advocate, you’ll be responsible for ensuring the Boldr Service Delivery team’s compliance to quality guidelines by reviewing the team’s output, sharing findings, and collaborating with the Team Captain/s, in order to meet and exceed client expectations.
What Will You Do:
As a HubSpot CMS Expert, you’ll have two primary responsibilities: content management (blogs, email, etc.)
and marketing automation (list building, CRM, any systems that integrate with HubSpot). You’ll help transform our client’s various strategies into results using the HubSpot platform. You will implement and iterate on business processes using automation and conversion tools as well as reporting and analytics features of HubSpot. Your job is to use the platform’s best practices to problem-solve and implement great
marketing ideas.
What You'll Do:
● Build new reporting and dashboards in HubSpot.
● Collect, upload, and integrate new sources of contact data.
● Upload all blog posts to HubSpot and create dynamic emails within HubSpot.
● Set up and maintain web code in new blog posts and landing pages..
● Compile blog post lists to find and categorize content.
● Monitor, review, analyze and report on all marketing and email automation initiatives.
● Chasing down, cleaning up, enriching, and uploading webinar attendee lists to the necessary platforms.
● Set up and maintain integrations with other systems, especially Salesforce and Drift.
● Manage HubSpot contacts in collaboration with a Salesforce administrator.
● Refine and help create new workflows and optimize overall processes.
● Research best practices, trends and new technology to increase the effectiveness of digital marketing
initiatives, and more!
As an Admin and Safety Officer, your main responsibilities include managing the Admin Team (Custodians) and their day to day responsibilities, managing building rotas and ensuring office equipment is properly maintained, working with the Admin & Facilities team to ensure that the office risk assessments are completed and service agreements maintained as required, ensuring that stationery and other office materials are stocked and made efficient use of, and, management of complaints & compliments recording and procedure.
What You'll Do:
Office Operations and Maintenance escalations;
Data Protection Officer (In cooperation with IT Department)
Support for HR
Support for Finance
Support for Workshops
Support for Clubs
Onboarding
Tie-Ups and Partnerships
What We'll Like About You
You Are…
Technical Service Delivery Manager
Job Description
What You'll Like About Us
What Is Your Role
As a Service Delivery Manager, your primary responsibility is to develop and empower your Team Captains to be successful in their role. You will act as a business owner taking full accountability for the success of your teams, ensuring they are fully equipped to meet our commitments to our clients, and doing so with the highest level of quality.
Why Do We Want You
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
What You Will Do
Supervise and develop a team of Team Captains through guidance, observation, and performance management activities. These include but are not limited to:
What You'll Like About Us
What Is Your Role
As the Team Captain, you are responsible for the day-to-day management of customer support related tasks such as email, and chat interactions as well as the execution of our Client’s tasks. You will be tasked with designing and implementing solutions to optimize the quality of our client’s existing processes and system. You will also be working closely with different client stakeholders in helping to ensure continuous improvement across their product and service. You will help build out a support team from scratch by acting as a consultant with regard to CX best practices and approaches. You will also be instrumental in cultivating potential growth opportunities for the team.
Why Do We Want You
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
What Will You Do
Team and Performance Management
People Development
Customer Support
Logistics
Internal Coordination
External Communications
What You'll Like About Us
What Is Your Role
As a Salesforce Cloud Consultant, you will be responsible for spearheading our client’s Salesforce implementation and migration. You will work closely with client stakeholders to understand their needs and build sustainable solutions to meet their business requirements.
Why Do We Want You
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
What Will You Do
Service Delivery Manager
What You'll Like About Us
What Is Your Role
As a Service Delivery Manager, your primary responsibility is to develop and empower your Team Captains to be successful in their role. You will act as a business owner taking full accountability for the success of your teams, ensuring they are fully equipped to meet our commitments to our clients, and doing so with the highest level of quality.
Why Do We Want You
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
What You Will Do
Supervise and develop a team of Team Captains through guidance, observation, and performance management activities. These include but are not limited to:
Guidance - Assistance or tutelage with the development of team processes and performance measures, communication with the team, clients, and internal stakeholders, business reviews, presentations, conflict management, to name a few.
Observation - Periodically joining the Team Captain on calls with the client, team huddles, or coaching sessions to ensure you are up to date with all client and team developments. This also provides an opportunity to observe the Team Captain’s presentation, client communication, and coaching skills.
Performance Management - Taking steps to ensure learning and growth through development plans and, when necessary, progressive counseling.
Quality Assurance Lead (Team Captain)
What You'll Like About Us
What Is Your Role
As the QA Lead, you will ensure that all test results, defects, and potential risks and issues are properly identified, fully documented in the test tool, and forwarded to the development team. You will be responsible for the day-to-day management of your team, and for making sure that deliverables are met within certain quality and timeliness metrics.
Why Do We Want You
We are currently looking for like-minded individuals who will support our endeavor and boost our overall performance. Boldr wants team members who are eager to exceed client expectations, contribute to the company’s well-being, and uphold our core values: Curious, Dynamic, Authentic, and Impact-Driven.
What Will You Do
As the Team Captain, you are responsible for the execution and management of daily customer support-related tasks such as email execution, discussing Client’s tasks and team management. You will be tasked with designing and implementing solutions to optimize the quality of our client’s existing processes and system. You will also be working closely with different client stakeholders in helping to ensure continuous improvement across their product and service. You will help build out a support team from scratch by acting as a consultant with regards to customer experience best practices and approaches.
What You'll Do:
Customer Support
People Development
Team Management
Internal Coordination
External Communications