As a QA Associate, you will closely work with our account's IT support technicians and system security analysts to catch any major problems that reduce the quality of Interfolio’s products before the launch. You will be responsible for testing software programs, and replicating and reporting bugs so that developers can implement a fix for them.

WHAT WILL YOU DO

• Ensure high-quality software is delivered in each release
• Develop new and update existing software test cases to include test acceptance criteria
• Peer review of test cases, provide feedback and updates as needed
• Support automation QA testing team in the conversion of manual test cases into automated ones
• Document test findings (bugs, change requests, etc.) (requires detail orientation)
• Update test results in a test tracking tool(s)
• Provide manual testing, mobile testing, load testing and regression testing in support of the system
• Report, track, and manage any discovered defects to resolution
• Detect defects as early in the life cycle as possible
• Assist, as needed, in other functional areas of the project including training and analysis
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved
• Coordinate with all stakeholders for proper delivery of test deliverables to the client

A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries. Usually, Customer Advocates gather their information and interact with customers via email/chat messages.

WHAT WILL YOU DO

• Answer client queries with enthusiasm, courtesy, and an open mind
• Provide excellent customer service in a timely manner
• Comfortably work with data
• Support associates with their general queries and needs

As a Customer Advocate, you will be responsible for interacting thru Email and Chat with the buyer and/or seller to address inquiries and resolve complaints on the clients’ E-commerce Platform. In this position, you will collaborate with the internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHAT WILL YOU DO

• Interact with buyer and/or seller to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

Junior 3D Renderer

Reports to: Michael Sudolsky
Department: Boldr Architecture
Employment Status: Full Time; salaried; non-exempt
Location: Unit-1701 Tycoon Centre Condominium Building, Pearl Drive,
Ortigas Center, Pasig City

WHAT YOU’LL LIKE ABOUT US

• Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
• We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!
• We’ve got training sessions in store to help you level up your skill set.
• With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
• We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.)
• We also cap off every week with a bit (a lot) of competitive board games.

WHAT IS YOUR ROLE

Denver based, BOLDR Architecture is an artistic Architectural Studio focused on digital rendering, virtual reality and architectural design for the video game industry.
We are seeking a creative and hardworking individual with a passion for architectural visualization as we build our team in the Philippines!

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• The production of exterior and interior architectural renderings.
• Sketchup Model Cleanup + Optimization for 3dsMax Importation.
• 3D modeling of custom objects.
• The desire to learn and be challenged!

WHAT YOU’LL LIKE ABOUT US

• Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
• We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!
• We’ve got training sessions in-store to help you level up your skillset.
• With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
• We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.)
• We also cap off every week with a bit (a lot) of competitive board games.

WHAT IS YOUR ROLE

The 3D animator may take on a variety of tasks to create cinematic videos for the architectural industry. Using technical and design skills, these professionals breathe life into their digital creations. Different projects have different demands, but an understanding of movement and basic art principles like lines, shadow, light, and perspective are always necessary.

Our animators will work to capture the best details to convey our clients projects. From detail shots of cladding to wide-angle shots of high rises, you will be challenged to capture architecture in ways still imagery can not.. You should be collaborative, knowledgeable, and reliable.

To be a successful Animator, you should be adaptable, creative, and receptive to direction. You should have strong communication, interpersonal, and computer skills.

WHAT WILL YOU DO

• Collaborate with the client and production team members to understand needs and project goals.
• Sketch/storyboard .
• Set and Export cameras in 3ds Max or the Unreal Engine.
• Post Process Videos in Adobe After Effects
• Listen to feedback and alter animations based on studio and client feedback.
• Use creativity and artistic techniques to tell a story.
• Research industry trends and software developments.

As a Sr. Customer Advocate for Retention, you will be an ambassador of the client’s product and services by endorsing different services to customers and retaining their subscription. You will be interacting with them to address inquiries and resolve complaints. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHAT YOU WILL DO

Customer Service

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Deliver service excellence and maximize customer service and satisfaction

Customer Retention

• Recommend and sell a variety of services and products to customers
• Probe and discover the needs of the customer and recommend the appropriate service

Quality and Excellence Management

• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Work with the external team to stay updated on product and service knowledge

As the QA Lead, you will ensure that all test results, defects, and potential risks and issues are properly identified, fully documented in the test tool and forwarded to the development team. You will be responsible for the day-to-day management of your team, and in making sure that deliverables are met within certain quality and timeliness metrics.

WHAT WILL YOU DO

• Ensure high-quality software is delivered in each release
• Develop new and update existing software test cases to include test acceptance criteria
• Peer review of test cases, provide feedback and updates as needed
• Support automation QA testing team in the conversion of manual test cases into automated ones
• Document test findings (bugs, change requests, etc.) (requires detail orientation)
• Update test results in a test tracking tool(s)
• Provide manual testing, mobile testing, load testing and regression testing in support of the system
• Report, track, and manage any discovered defects to resolution
• Detect defects as early in the life cycle as possible
• Assist, as needed, in other functional areas of the project including training and analysis
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved
• Coordinate with all stakeholders for proper delivery of test deliverables to the client

As a Data Services Associate, you are responsible for executing projects of varying nature -- from as simple as data entry and mining, to as complex as to lead generation, content moderation, and analytics and reporting.

The role will require keen attention to detail while maintaining quality and productivity at defined proficiency levels. You will be working with different tools and databases to gather, organize, and interpret data. This requires an aptitude to quickly learn new processes.

• Execute projects assigned by team lead while ensuring defined quality and productivity targets are met
• Identify opportunities to enhance new and/or existing processes as they arise
• Report deficiencies in processes or tools during project execution to ensure timely completion of projects

Corporate social responsibility, or what we at Boldr call Impact, is all about creating a positive and measurable impact on our stakeholders. We aim to go beyond building simple work relationships with our Clients, Company, and Community. We are constantly innovating Client workflows and looking for ways to further increase their market share. We strive to maintain a positive Company environment, where people are empowered to produce quality work and level up their skills. We want to develop our Community partners and provide sustainable programs that will help them realize their powerful goals.

The main responsibility of the Impact Manager is to drive programs and projects to help Boldr with this mission. Our ideal Impact Manager is a data-driven, solutions-focused professional with years of diverse managerial and program implementation experience. Boldr will need him/her to lead a small team of Impact Leads to analyze and transform impact data into purposeful actions, synchronize partners with our impact work, collaborate on marketing strategies, foster constructive team learning and development, establish business and community partnerships, and be a strong advocate for improving our impact work.

You will report to the Country Director while working with department leads to initiate and deliver dynamic actions for greater social impact.

A typical day for the Impact Manager would look like this:

• Have coffee with the Country Director and Director of Operations and discuss your favorite coffee choices
• Meet up with Boldr volunteers to go over objectives before they travel across town to paint a mural at a Daycare Center
• Respond to emails from our NGO partner, A Million Voices, about Board Resolutions and necessary expenses for the upcoming month
• Attend a support meeting with operations leaders to discuss situation-behavior-impact feedback and how it can be used to improve team building
• Review the campus champions’ presentation materials for a resume and interview workshop that they will be hosting at a local university
• Refine interview questions and responses for an interview with DC Startup Week
• Strategize brand messaging with Marketing to appeal to clients who need peak season support
• Send a message to Boldr volunteers to see how the Daycare Center event is going
• Have lunch with the Talent Acquisition team and discuss candidate profiles to improve recruitment of curious and dynamic young professionals
• Call a local startup that delivers produce farm-to-business style to inquire about setting up a new partnership with Boldr
• Analyze survey results from an internal questionnaire and make data-driven decisions for the improvement of the Company
• Sync up with three Impact Leads to discuss priorities and tasks
• Text the AMV Executive Director a confirmation note about funds needed and then email Boldr Finance a fund request
• Have a small chat with the IT team about how to implement a No-Cellphone policy
• Time to go home

As a Data Services Associate, you are responsible for executing projects of varying nature -- from as simple as data entry and mining, to as complex as to lead generation, content moderation, and analytics and reporting.

The role will require keen attention to detail while maintaining quality and productivity at defined proficiency levels. You will be working with different tools and databases to gather, organize, and interpret data. This requires an aptitude to quickly learn new processes.

• Execute projects assigned by team lead while ensuring defined quality and productivity targets are met
• Identify opportunities to enhance new and/or existing processes as they arise
• Report deficiencies in processes or tools during project execution to ensure timely completion of projects