Careers

Start Your Career
With Us

At Boldr, we foster an
environment where
the energetic, the curious, and
the passionate thrive.

We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!

Job Openings

Data Services Associate
Full time - Apply before 11 February

As a Data Services Associate, you are responsible for executing projects of varying nature -- from as simple as data entry and mining, to as complex as lead generation, content moderation, and analytics and reporting.

The role will require keen attention to detail while maintaining quality and productivity at defined proficiency levels. You will be working with different tools and databases to gather, organize, and interpret data. This requires an aptitude to quickly learn new processes.

WHAT WILL YOU DO:

  • Execute projects assigned by team lead while ensuring defined quality and productivity targets are met
  • Identify opportunities to enhance new and/or existing processes as they arise
  • Report deficiencies in processes or tools during project execution to ensure timely completion of projects
Account Executive | Spanish Speaking
Full time - Apply before 29 April

As a Spanish Account Executive, you’ll be conducting phone calls to our client’s list of warm leads in order to close them as customers. By skillfully building interest, you should be able to create opportunities with new prospects as well as educate them about the products of our client. You must be able to ask smart, targeted questions, and speak knowledgeably. A successful Spanish Account Executive is a strong communicator and a fast learner with the natural sales instinct to be the face and voice of our company.

WHAT WILL YOU DO

  • Make and receive targeted calls to/from prospects
  • Test different tactics and channels to help optimize our sales process
  • Exceed monthly targets and quotas for opportunity generation
  • Understand the product inside and out and articulate our value proposition clearly
Account Executive (Outbound Sales)
Full time - Apply before 29 April

As an Account Executive, you’ll be conducting phone calls to our client’s list of warm leads in order to close them as customers. By skillfully building interest, you should be able to create opportunities with new prospects as well as educate them about the products of our client. You must be able to ask smart, targeted questions, and speak knowledgeably. A successful SDR is a strong communicator and a fast learner with the natural sales instinct to be the face and voice of our company.

WHAT WILL YOU DO

  • Make and receive targeted calls to/from prospects
  • Test different tactics and channels to help optimize our sales process
  • Exceed monthly targets and quotas for opportunity generation
  • Understand the product inside and out and articulate our value proposition clearly

French Communications Associate
Full time - Apply before 27 May

WHAT IS YOUR ROLE

As a French Communications Associate, you will be responsible for client relations such as reporting about the operations (i.e. task status, work progress, updates), attending to their inquiries, addressing their concerns, and resolving issues relevant to their products and services in the form of e-mail correspondence and video conferencing. In this position, you will also be in charge of handling data management tools and managing cloud-based applications to provide commendable client and customer service and render quality output in a timely and professional manner.

  • Communicate and resolve basic to complex French client inquiries in an accurate, valid, complete, and timely manner with the highest degree of courtesy and professionalism
  • Provide support in a variety of areas including research and data management
  • Transform FAQs into a knowledge base by crafting questions and creating variations related to the client’s products and services
  • Translate texts from English to French and vice-versa and validate questions in a timely manner
  • Prepare log reports and turn in summary and findings to the client
  • Manage data by organizing queries and ensuring that these are properly documented, tracked, and validated
  • Collaborate with Research Analysts on auditing queries for quality purposes
Content Moderation Associate
Full time - Apply before 14 May

As a Content Moderation Associate, you are responsible for implementing policies related to the client’s platform. This includes ensuring accurate, complete, and timely reviews of the content uploaded by the creators, flagging to reform section/s, or taking down content when necessary. You will be part of a team taking the lead in upholding content compliance to the client’s Terms of Use policy.

Why We Want You

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

What You Will Do

  • Provide guidance and support to creators to ensure compliance against defined community guidelines
  • Implement policies related to the client’s product
  • Communicate violations to the concerned party
  • Manage several queues at the same time and close support tickets in a timely manner
  • Discuss the current trend and challenges during the weekly client meeting
Executive Assistant
Full time - Apply before 01 May

As an Executive Assistant, Your main responsibility is to provide high-level administrative support by conducting research, preparing reports, handling information requests, performing clerical functions as requested. Your goal is to execute, deliver, and follow through on the Director of Operations’ own tasks.

WHAT WILL YOU DO

  • Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
  • Follow and understand instructions with little or no follow up
  • Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
  • Be the first line of communication between your boss and clients, other employees, and upper management
  • Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
  • Represents the executive by attending meetings in the executive's absence; speaking for the executive.
  • Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Completes projects by assigning work to clerical staff; following up on results.
  • Prepares reports by collecting and analyzing information, recording meeting discussions.
Data Engineer
Full time - Apply before 28 April

WHAT IS YOUR ROLE

As a Data Engineer, you will set up data pipelines architectures, pull data from different data sources and provide ready to use data sets for our Data Science team. You would be in charge of the extract-transform-load (ETL) process not only for all of Boldr’s data but some of our clients’ as well. You will also assure that our all the databases that you handle are up to par in terms of performance, integrity, and security. Be Boldr’s first Data Engineer.

WHAT WILL YOU DO

  • Create and maintain optimal data pipeline architecture,
  • Assemble large, complex data sets that meet functional / non-functional business requirements.
  • Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
  • Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources.
  • Write database documentation, including data standards, procedures, and definitions for the data dictionary (metadata)
  • Control access permissions and privileges across all databases you handle
  • Work with stakeholders to assist with data-related technical issues and support their data infrastructure needs.
HR Generalist
Full time - Apply before 18 February

What is your role

As the Human Resources Generalist, you manage the day-to-day operations of the HR office. You will manage the administration of the human resources practices, procedures, and programs. You originate and lead HR practices and objectives that will provide an employee-oriented, high-performance culture that emphasizes empowerment, quality, productivity, goal attainment, and the recruitment and ongoing development of a superior workforce. You coordinate the implementation of services, policies, practices through the Human Resources staff, and assist and advise company managers about Human Resources issues.

What will you do

  • Assist with the development and administration of programs, procedures, and guidelines to help align the workforce with the strategic goals of the company.
  • Maintain employee-related databases. Prepares and analyzes reports that are necessary to carry out the functions of the department and company. Prepares periodic reports for management, as necessary or requested.
  • Assist with the implementation of the performance management system that includes performance development plans (PDPs) and employee development programs.
  • Oversee onboarding steps are executed and performed by all stakeholders
  • Provide necessary education and materials to managers and employees including workshops, manuals, employee handbooks, and standardized reports on labor, culture, and employment-related topics
  • Assist with the development of Human Resources policies for the company with regard to employee relations
  • Partner with management to communicate Human Resources policies, procedures, programs, and laws.
  • Recommend employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation
  • Participate in the conduct of investigations when employee complaints or concerns are brought forth
  • Assist with the implementation of company safety and health programs
  • Provide day-to-day benefits administration services. Assist employees with any claim issues
  • Recommend changes in benefits offered, especially new benefits aimed at employee satisfaction and retention
  • Assist with employee communication and feedback through such avenues as company meetings, suggestion programs, employee satisfaction surveys, newsletters, employee focus groups, one-on-one meetings
  • Helps in culture building particularly in embracing our Core Values and practicing on what a Boldr leader should be
Customer Advocate
Full time - Apply before 29 April

Your Role

As a Customer Advocate, you will have three responsibilities: Customer support, Customer retention, and upselling. You will be an ambassador of the client’s product and services by endorsing different services to customers and retaining their subscription. You will be interacting with them to address inquiries and resolve complaints. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHAT YOU WILL DO

Customer Service

  • Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
  • Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
  • Deliver service excellence and maximize customer service and satisfaction

Customer Retention

  • Recommend and sell a variety of services and products to customers
  • Probe and discover the needs of the customer and recommend the appropriate service

Quality and Excellence Management

  • Ensure proper and timely escalation of issues to meet internal and external expectations
  • Identify opportunities and recommendations for continuous process improvement
  • Work with the external team to stay updated on product and service knowledge
BIM Modeller
Full time - Apply before 14 June

Job Description

We are looking for Autodesk Revit Expert

  • This individual will be in charge of modeling existing buildings based off client provided as built drawings. These buildings usually have old drawings that were hand drafted.
  • Buildings will range from 1 Story Residences to 20+ Story High Rises
  • Some buildings may not have existing drawings, so we are looking for someone with an architectural drafting background that knows common dimensions.
  • It is important that you know how to follow standards and templates.
  • Clients may request smaller buildings to be 3D modeled in Sketchup.
Implementations and Project Manager
Full time - Apply before 29 April

As Implementations and Project Manager, you will provide direction and support both teams in designing, executing, and monitoring implementations of Boldr’s new and recurring business. You will be responsible for ensuring that the teams deliver flexible, scalable, and high-quality services by taking a point in collaborating with all relevant stakeholders.

What you'll do

Operations Management

  • Identify, sponsor, and drive continuous improvement of technology and process enhancements that improve Client service, drive efficiency, and mitigate risk
  • Plan facilitated sessions for any aspect of Service Delivery including incident review, problem resolution, and capacity planning
  • Provide executive-level updates and presentations to Boldr’s management team. This includes creating Profit and Loss statements for the Implementations and Project Management teams, and identifying opportunities to drive profit margin
  • Establish self as a trusted advisor and senior point of contact and escalation for internal and external clients and key stakeholders

People Management

  • Ensure people development initiatives are properly executed in coordination with the People Manager
  • Ensure team members have opportunities to seek training and development for specific work requirements or for overall personal and professional development
  • Promote and foster a culture of continuous improvement by providing regular and constructive feedback to team members
  • Oversee the performance management process, and partner with leadership in handling performance reviews
  • Conduct regular one-on-ones and coaching sessions with Team Leads to address any performance-related concerns and properly set expectations

Client Management

  • Develop and maintain authentic relationships with all Client stakeholders and provide a seamless communications channel to each Client
  • Represent the Implementations and Project Management teams in interactions with executive level Clientele and influence their decision-making process
  • Present a consultative approach with Clients to create customized product and service solutions based upon observation and clients communicated needs.
  • Work to maintain an open dialogue with Clients in both positive and negative situations
  • Constantly assess client feedback and make necessary improvements

Project Management

  • Developing and maintaining a structured project management process for running new business implementations and projects
  • Ensure that all processes are implemented and executed in a correct, cost-effective and timely manner in alignment with client specifications and quality requirements
  • Review and sign off on project quotes, implementation plans, and project summaries
  • Conduct project post-mortems and create recommendations based on lessons learned
  • Identify both successful and unsuccessful project elements and establish best practices for project execution and quality control
Account Recruiter
Full time - Apply before 01 May

As an Account Recruiter, you will be responsible for managing Boldr Impact clients in the operations and operations support departments. Your primary task is to understand each role and perform interviews on behalf of the clients. You will partner with the hiring managers from Job Intake, determining the right qualifications and assessments until final selection of candidates. You will also partner with the TA Sourcing team to trigger sourcing strategy for a specific role.

WHAT WILL YOU DO

  • Build strong and impactful relationship with your clients, provide them with TA expertise in interviewing and candidate selection fit for Boldr culture and client role.
  • Ensure proper and timely escalation of issues to meet client expectations as well as TA stakeholders and executive team
  • Identify opportunities and recommendations for continuous process improvement
  • Deliver best in class service excellence and maximize client satisfaction
  • Work with different stakeholders for updates in products and services

WHAT SUCCESS IS FOR YOU

  • Ensure success rate of your operations interview endorsements (Quality).
  • Ensure on time fulfillment rate (Timeliness).
  • Ensure active ‘pooling’ of candidates (Efficiency).
  • Ensure 100% compliance in the interview process and interview documentations. (Compliance)
  • Other KPI/Metrics as agreed with the hiring manager.
Senior 3D Renderer
Full time - Apply before 29 May

Denver based, BOLDR Architecture is an artistic Architectural Studio focused on digital rendering, virtual reality and architectural design for the video game industry.

We are seeking a creative and hardworking individual with a passion for architectural visualization as we build our team in the Philippines!

What will you do

  • The production of exterior and interior architectural renderings.
  • Sketchup Model Cleanup + Optimization for 3dsMax Importation.
  • 3D modeling of custom objects.
  • The desire to learn and be challenged!

Sourcing Recruiter
Full time - Apply before 01 May

WHAT IS YOUR ROLE
As a Sourcing Recruiter, you will be responsible for managing all sourcing channels with everything and everyone in it. You will champion utilizing the best channels to reach out to the best candidates while making sure of the cost-effectiveness and alignment to our sourcing priorities. You will partner with both internal TA teams and external organizations, vendors and institutions for maximum brand exposure and first dibs on the candidate list.

WHAT WILL YOU DO
● Build strong and impactful partnerships with all sourcing channel organizations, institutions and vendors showcasing Boldr culture and TA branding.

● Build a strong portfolio as TA ambassador for our external partners including candidates and potential candidates.
● Ensure proper and timely escalation of issues to the TA Manager in order to meet client expectations and team metrics
● Identify opportunities and recommendations for continuous process improvement
● Deliver service excellence and maximize sourcing channel reach for the best candidate pool
● Work with the TA internal teams and external organizations to stay updated on product and service knowledge
WHAT SUCCESS IS FOR YOU
● Ensure at least 80% candidate show up rate for TA hub processing invites (Quality).
● Ensure at least 95% CV review completion in all the channels within 72 hours. (Timeliness).
● Ensure hiring is 75% within channel mix determined every start of the quarter.
● Ensure at least completion of 1 monthly sourcing team event yielding at least 70% of the target (Accuracy).
● Ensure 100% compliance in the interview process and interview documentations from TA interview onwards. (Compliance)
● Other KPI/Metrics as agreed with the hiring manager