Careers

Start Your Career
With Us

At Boldr, we foster an
environment where
the energetic, the curious, and
the passionate thrive.

We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!

Job Openings

Architectural Animator
Full time - Apply before 03 March

The Architectural Animator may take on a variety of tasks to create cinematic videos for the architectural industry. Using technical and design skills, these professionals breathe life into their digital creations. Different projects have different demands, but an understanding of movement and basic art principles like lines, shadow, light, and perspective are always necessary.

Our animators will work to capture the best details to convey our clients projects. From detail shots of cladding to wide-angle shots of high rises, you will be challenged to capture architecture in ways still imagery can not.. You should be collaborative, knowledgeable, and reliable.

To be a successful Animator, you should be adaptable, creative, and receptive to direction. You should have strong communication, interpersonal, and computer skills.

Lead Generation Specialist
Full time - Apply before 14 March

WHAT IS YOUR ROLE

The Lead Generation Specialist is responsible for prospecting, qualifying, and generating new business leads. Working directly with the Senior Manager, the successful Lead Generation Specialist must use creative methods to gather prospects from multiple online sources.

WHAT WILL YOU DO

  • Learn and effectively position our unique value proposition in alignment to sales lead requirements
  • Conduct searches and queries in order to research, qualify, and generate leads. You must be comfortable working with data.
  • Handle all leads with the mindset that you are in part responsible for the client’s first impression of the company. As such, you should be able to respond in an enthusiastic, courteous, intelligent, and timely manner while validating the inquiry to maximize lead conversion.
  • Prioritize deadlines in order to effectively meet weekly team goals
  • Perform quality checks for the client
Customer Advocate | Ecommerce Account
Full time - Apply before 01 March

As a Customer Advocate for an eCommerce account, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

Community Support Specialist
Full time - Apply before 28 February

A Community Support Specialist will be responsible for:

  • Provide high-quality responses to Meetup members who reach out for support
  • Go above and beyond in supporting our members and thinking outside of the box to ensure their concerns are resolved
  • Respond to tickets in Zendesk: provide empathetic, accurate, and timely support to Meetup Organizers and Members via email
  • Responsible for staying up to date on product changes and any other relevant information needed to support our community
  • Accurately problem-solve and escalate reports of potential or known defects to our Product Support Specialists
  • Consistently meet or exceed targeted productivity and QA goals
  • Approve/Deny groups in the New Group Queue: review and make accurate decisions on new groups based on Community Guidelines
  • Attend and participate in the support team Tuesday through Friday standup
  • Maintain expertise in Meetup’s product on all platforms
  • Monitor relevant Slack channels to stay up to date on department news and answer questions from other Meetuppers
  • Classify and capture customer feedback accurately so we can surface customer insights to product teams within Meetup
Lead Generation Specialist
Full time - Apply before 02 March

WHAT IS YOUR ROLE

As a Lead Generation Specialist, you are responsible for executing projects of varying nature -- from as simple as data entry and mining, to as complex as to lead generation and reporting.

The role will require keen attention to detail while maintaining quality and productivity at defined proficiency levels. You will be working with different tools and databases to gather and organize data. This requires an aptitude to quickly learn new processes.

WHAT WILL YOU DO

  • Take a high volume of generating leads while giving each lead their full attention
  • Accurately finding and efficiently inputting information from the internet to the sheet
Senior Data Services Specialist
Full time - Apply before 29 February

WHAT IS YOUR ROLE

As a Senior Data Services Specialist, you will be responsible for managing our client’s back-office operations and for implementing our clients’ new business initiatives. This position will require you to be comfortable in identifying opportunities that will help our Client streamline their back office processes and grow their business. Thus, this role entails regular client communication for updates on day-to-day operations and reports on project deliverables.

WHAT WILL YOU DO

Order Processing and Inventory Management

  • Evaluate all orders to ensure both completeness and accuracy
  • Verify missing information of incomplete orders by liaising with customers directly
  • Adjust inventory records to reflect product movement
  • Apply appropriate product label to ensure efficient transfer of completed orders
  • Coordinate with all parties to ensure smooth delivery of orders

Accounts Receivable

  • Perform day-to-day financial transactions including verifying, computing, posting and recording accounts receivables’ data according to correct customer accounts
  • Prepare sale quotes as requested and invoices for confirmed orders
  • Facilitate payment collection of invoices due by sending reminders and contacting clients
  • Reconcile the accounts receivable ledger to ensure all payments are accounted for and properly posted

Accounts Payable

  • Manage vendor/supplier and carrier queries via email and chat
  • Review and validate all invoices received from different vendors/suppliers and carriers and record to appropriate account
  • Execute an audit review of supplier invoices against purchase orders

Customer Support

  • Respond to customer inquiries in a timely manner
  • Prepare appropriate documentation by collecting and analyzing customer-provided information
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Executive Assistant
Full time - Apply before 20 January

As an Executive Assistant, Your main responsibility is to provide high level administrative support by conducting research, preparing reports, handling information requests, performing clerical functions as requested. Your goal is to execute, deliver, and follow through on the Director of Operations’ own tasks.

WHAT WILL YOU DO

  • Produce information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
  • Follow and understand instructions with little or no follow up
  • Conserve executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
  • Be the first line of communication between your boss and clients, other employees, and upper management
  • Maintain executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
  • Represent the executive by attending meetings in the executive's absence; speaking for the executive.
  • Welcome guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.
  • Maintain customer confidence and protects operations by keeping information confidential.
  • Complete projects by assigning work to clerical staff; following up on results.
  • Prepare reports by collecting and analyzing information, recording meeting discussions.
Senior Customer Service Advocate
Full time - Apply before 09 March

A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries. Usually, Customer Advocates gather their information and interact with customers via email/chat messages.

WHAT WILL YOU DO

  • Answer client queries with enthusiasm, courtesy, and an open mind
  • Provide excellent customer service in a timely manner
  • Comfortably work with data
  • Support associates with their general queries and needs
Implementations Analyst
Full time - Apply before 28 February

WHAT YOU’LL LIKE ABOUT US

  • Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
  • We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!
  • We’ve got training sessions in-store to help you level up your skill set.
  • With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
  • We have rest and relaxation benefits -- you’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.
  • We also cap off every week with a bit (a lot) of competitive board games.

WHAT YOUR ROLE IS

As an Implementations Analyst, you will collaborate with the internal Implementations Team in designing and implementing solutions to optimize the quality of each client’s existing processes and systems. Additionally, you will take point in pilot testing a wide range of tasks for Boldr’s new and prospective clients of various services across several industries, and in making sure that the tasks are effectively handed over to the Operations team.

WHY WE WANT YOU

We are looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT YOU’LL DO

  • Support new client implementations by taking a deep dive into the client’s systems and processes to identify both their explicit and implicit needs
  • Build and optimize processes and tools within the defined scope of service
  • Continuously identify and execute tactics for the holistic and consistent improvement of all new and existing clients
  • Proactively identify opportunities for process improvement and optimization across all functions
  • Interpret current data sources/systems and make recommendations
  • Collect and organize performance metrics of dedicated team members
  • Design onboarding and training approach of newly built teams
  • Participate as required in the client-facing aspects of new account implementations
Customer Service Advocate
Full time - Apply before 09 March

As a Customer Advocate, you will be responsible for interacting thru Email and Chat with the buyer and/or seller to address inquiries and resolve complaints on the clients’ E-commerce Platform. In this position, you will collaborate with the internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHAT WILL YOU DO

  • Interact with buyer and/or seller to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
  • Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
  • Ensure proper and timely escalation of issues to meet internal and external expectations
  • Identify opportunities and recommendations for continuous process improvement
  • Deliver service excellence and maximize customer service and satisfaction
  • Work with the external team to stay updated on product and service knowledge
Senior Talent Acquisition Specialist
Full time - Apply before 02 March

As Senior Talent Acquisition Specialist, you are responsible for providing assistance to our most important asset: our People. These duties include sourcing for qualified candidates through different channels and platforms, conducting initial screening and interviews, maintaining applicant database, and arranging final interviews with the Hiring Managers. As a senior team member, you are expected to improve further the planning and recruitment strategies to meet the needs of our growing organization. You will also provide support to your other team members.

Team Captain | Customer Experience
Full time - Apply before 29 March

As a Team Captain, you execute 3 functions: people management, project management, and client management. This role will entail regular client communication as you will serve as a point of escalation for issues outside the authority of an advisor or analyst. If you have experience or are confident of your ability to deliver results within these 3 main avenues, this role is for you.

WHAT WILL YOU DO

  • Identify growth and development opportunities for team members
  • Provide guidance to advisors and analysts to foster growth and development, best practices and optimal morale in the organization
  • Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed
  • Ensure that team members and equipment needs are met to sustain service levels
  • Ensure that team members are properly trained and working consistently to meet client needs.
  • Monitor and assesses team members’ performance and provides timely feedback through regular coaching as well as through weekly and monthly performance reviews
  • Work with the People Development Manager to make recommendations for his/her team member’s career path and assist in making a comprehensive training plan for them
  • Be familiar with the client’s key contacts, unique requirements, and operating processes
  • Ensure that the team meets company and client specific KPI targets.
  • Demonstrate excellent knowledge of what the company offers, its product and services
  • Understand, investigate and solve any complex client requests or complaints, particularly when multiple departments or teams are involved
  • Identify opportunities for continuous improvement, and opportunities for the company to add additional client value, discussing directly with the Service Delivery Manager
  • Relay consistent issues to Service Delivery Manager in a timely and efficient manner
  • Recommend/suggest relevant alternatives to the product or tool being used by the company
  • Helps in culture building particularly in embracing our Core Values and practicing on what a Boldr leader should be
Service Delivery Manager
Full time - Apply before 23 January

WHAT IS YOUR ROLE

As the Service Delivery Manager, you are responsible for improving performance productivity, efficiency, and profitability through the implementation of effective operational methods and strategies.

WHAT WILL YOU DO

People Management

  • Establish, promote, and maintain the Boldr culture within the organization.
  • Work seamlessly with the People Manager to source employee career growth and development opportunities across all client accounts. Understand employee career growth aspirations to enable matching of Boldr’s needs with employee abilities.
  • Act as the escalation point for the Team Captains.
  • Responsible for upholding our organization’s values throughout the workplace

Client Management

  • Work to maintain an open dialogue with clients in both positive and negative situations
  • Monitor achievement of internal and external KPI’s and ensure excellent service to all clients under you
  • Support the Team Captains in client facing or internal issues which arise within your department
  • Provide the Executive Team with strategic information, context, and recommendations for each client under you
  • Meet and communicate with clients to address operational issues and be “the face” of the company to our clients
  • Support Executive Sponsors and Account Managers with the creation of daily, weekly, monthly, quarterly reports used during Client Business Reviews

Project Management

  • Utilize project management skills to support the implementation of new business and successfully transition new business from our implementation team to our Operations team