WHAT IS YOUR ROLE

As a Lead Generation Specialist, you are responsible for executing projects of varying nature -- from as simple as data entry and mining, to as complex as to lead generation and reporting.

The role will require keen attention to detail while maintaining quality and productivity at defined proficiency levels. You will be working with different tools and databases to gather and organize data. This requires an aptitude to quickly learn new processes.

WHAT WILL YOU DO

• Take a high volume of generating leads while giving each lead their full attention
• Accurately finding and efficiently inputting information from the internet to the sheet

A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries. Usually, Customer Advocates gather their information and interact with customers via email/chat messages.

WHAT WILL YOU DO

• Answer client queries with enthusiasm, courtesy, and an open mind
• Provide excellent customer service in a timely manner
• Comfortably work with data
• Support associates with their general queries and needs

As a Customer Advocate, you will be responsible for interacting thru Email and Chat with the buyer and/or seller to address inquiries and resolve complaints on the clients’ E-commerce Platform. In this position, you will collaborate with the internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHAT WILL YOU DO

• Interact with buyer and/or seller to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

As a Talent Acquisition Specialist, you are responsible for providing assistance to our most important asset: our People. These duties include sourcing for qualified candidates through different channels and platforms, conducting initial screening and interviews, maintaining applicant database, and arranging final interviews with the Hiring Managers. Eventually, you will increase your scope of work to reflect exposure to the HR functions you most want to explore, such as providing benefits and job description information to both new and existing employees.

WHAT WILL YOU DO

• Conduct end-to-end recruitment of new team members.
• Understand all requirements by coordinating with designated POC from Operations.
• Manage and maintain recruitment databases
• Manage all recruitment channels (referrals, headhunters, online channels) and, if needed, research and recommend new sourcing channels/methods
• Perform and record all skills testing and first round interviews
• Manage candidate interview schedules with hiring and senior managers

WHAT IS YOUR ROLE

• As a Customer Advocate, you will be responsible for interacting with customers to address tier 1 inquiries and resolve complaints regarding the clients’ products and services for the month of February. You will also collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHAT WILL YOU DO

• Interact with customers via email and chat to provide and process accurate, valid, and complete information on the account’s products and services, with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction for 4 hours a day
• Work with the external team to stay updated on product and service knowledge

WHAT YOU’LL LIKE ABOUT US

• Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
• We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!
• We’ve got training sessions in store to help you level up your skill set.
• With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
• We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.)
• We also cap off every week with a bit (a lot) of competitive board games.

WHAT IS YOUR ROLE

The Shift Lead provides excellent service based on standard policies and client-specific procedures. You must be eager to meet and exceed client expectations and consistently respond to client requests in a timely manner. Your mission is to act as the Point-of-Contact for your team. You will take the time to communicate statuses/check-ins to our internal management team and clients.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Understand, articulate, and implement best practices related to your area of expertise
• Provide guidance to team members to foster growth and development, best practices, and optimal morale.
• Demonstrate a strong interest in learning about the assigned client, including key contacts, unique requirements and operating processes
• Facilitate training and/or refresher sessions in your area of expertise when necessary.
• Cascade updates on processes when prescribed from the Team Captain and/or client and make sure that the team understands it correctly
• Communicate any process failure, clarification, or question to Team Captain in a timely manner
• Make sure that all required deliveries are equally divided and completed correctly to maintain 99.9% Quality
• Help motivate the team to meet the daily targets
• Prepare a start of shift and/or an end of shift report if necessary and send it out via email
• Highlight and report any issues within the team: performance, attendance, energy / motivation
• Proactively include suggestions on how operations management can help with issues and concerns
• Initiate reviews of materials to ensure proper and timely execution of processes
  

As Senior Talent Acquisition Specialist, you are responsible for providing assistance to our most important asset: our People. These duties include sourcing for qualified candidates through different channels and platforms, conducting initial screening and interviews, maintaining applicant database, and arranging final interviews with the Hiring Managers. As a senior team member, you are expected to improve further the planning and recruitment strategies to meet the needs of our growing organization. You will also provide support to your other team members.

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Answer client frequently asked questions ranging from human resources, information technology, change management, legal, finance, sales, learning, marketing, events, and purchasing in an accurate, valid, complete, and timely manner with the highest degree of courtesy and professionalism.
• Validate data extracted from the information derived from the Software as a Service (SaaS).
• Create knowledge bases gleaned from the client website’s frequently asked questions.
• Craft questions and their variations contextualized according to the client’s products and services.
• Translate texts from English to French and vice-versa through localization employing a wide array of translation techniques: comparative literature, borrowing, calque, literal, transposition, modulation, equivalence, adaptation, and compensation.
• Audit data by verifying and validating information for quality purposes.
• Construct log reports, analyze strategies for growth and development, and communicate with the client.
• Research linguistic trends and prepare case studies of ad hoc projects as required.
• Collaborate with other internal departments on tasks and projects to support their respective plans and to promote the French language, culture, and civilization for the Company, Client, and Community, including but not limited to translation of tickets hailing from French-speaking territories such as Quebec, Canada and the like.

As an Executive Assistant, Your main responsibility is to provide high level administrative support by conducting research, preparing reports, handling information requests, performing clerical functions as requested. Your goal is to execute, deliver, and follow through on the Director of Operations’ own tasks.

WHAT WILL YOU DO

• Produce information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
• Follow and understand instructions with little or no follow up
• Conserve executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
• Be the first line of communication between your boss and clients, other employees, and upper management
• Maintain executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
• Represent the executive by attending meetings in the executive's absence; speaking for the executive.
• Welcome guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.
• Maintain customer confidence and protects operations by keeping information confidential.
• Complete projects by assigning work to clerical staff; following up on results.
• Prepare reports by collecting and analyzing information, recording meeting discussions.

WHAT IS YOUR ROLE

As a Customer Advocate, you will be responsible for interacting with customers of multiple small accounts to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHAT WILL YOU DO

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge
• Will handle multiple small campaigns

As a Data Services Associate, you are responsible for executing projects of varying nature -- from as simple as data entry and mining, to as complex as to lead generation, content moderation, and analytics and reporting.

The role will require keen attention to detail while maintaining quality and productivity at defined proficiency levels. You will be working with different tools and databases to gather, organize, and interpret data. This requires an aptitude to quickly learn new processes.

• Execute projects assigned by team lead while ensuring defined quality and productivity targets are met
• Identify opportunities to enhance new and/or existing processes as they arise
• Report deficiencies in processes or tools during project execution to ensure timely completion of projects