We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.
If you’re bold enough and want to contribute to making a lasting impact, we want you!
A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries. Usually, Customer Advocates gather their information and interact with customers via inbound/outbound, and sometimes email support.
What Will You Do
As an Admin and Safety Officer, your main responsibilities include managing the Admin Team (Custodians) and their day to day responsibilities, managing building rotas and ensuring office equipment is properly maintained, working with the Admin & Facilities team to ensure that the office risk assessments are completed and service agreements maintained as required, ensuring that stationery and other office materials are stocked and made efficient use of, and, management of complaints & compliments recording and procedure.
What You'll Do:
Office Operations and Maintenance escalations;
Data Protection Officer (In cooperation with IT Department)
Support for HR
Support for Finance
Support for Workshops
Support for Clubs
Onboarding
Tie-Ups and Partnerships
What We'll Like About You
You Are…
About Us
Backed by Haworth, Bluescape is an infinite, collaborative workspace designed to accelerate decision-making by enabling anyone to create, communicate, visualize, organize, and strategize virtually anything, anywhere, anytime.
Our company culture represents an intermix between passion for technology and rock star output and appreciation for a balanced and healthy lifestyle.
We are currently working from home until further notice, but our office is located right in the heart of the peninsula, minutes away from the freeway and restaurants. Our office is beautiful, snacks are plentiful, and innovation is in the air. We're all entrepreneurs here no matter what role you are in, so if you want a hands-on, fast-paced environment to learn and thrive in, we'd love to hear from you
About the Role
At Bluescape, we consider Customer Experience essential to our success. We have a variety of companies that rely on Bluescape for collaboration on important projects, and we want to provide them with the best service possible. Our Customer Support team's top priority is to make our customers successful and ensure that their experience using Bluescape is a pleasant and productive one.
This is a role that requires a broad skill set to be successful. Not only will you be directly responsible for keeping Bluescape's customers happy, productive, and ensuring they have the best possible experience, but you will also spend time working with the product development team to share customer feedback and insights to test new features before release to help us build the best possible product for our customers.
Responsibilities
Skills and Requirements
Bonus Points
Disclaimer
Bluescape is an equal opportunity employer. In keeping with the values of Haworth, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight
What You'll Like About Us
What Is Your Role
As the Team Captain, you will be responsible for the day-to-day management of one of our Sales Development teams. You will drive the execution of outbound sales initiatives and will serve as a point of escalation for issues outside the authority of a team member. You will be responsible for ensuring that the team delivers high-quality services and that they meet their KPI targets. You will also be working with the Service Delivery Manager as well as the People Manager to identify growth and development opportunities for the team members.
Why Do We Want You
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
What Will You Do
Account Management
People Management
Performance Quality Management
Logistics
What You'll Like About Us
What Is Your Role
As a Payroll Associate, you will handle payroll and timekeeping files. You will help us shape our formal HR & Financial operational practices. Your mission is to coordinate efforts in payroll, human resources, budget and other departments to ensure proper flow and maintenance of employee data.
Why Do We Want You
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
What Will You Do
Technical Recruiter
Job Description
What Is Your Role
As a Technical Recruiter, you are responsible for providing assistance to our most important asset: our people. These duties include sourcing for qualified candidates through different channels and platforms, conducting initial screening and interviews, maintaining applicant databases, and arranging final interviews with the Hiring Managers. As a senior team member, you are expected to further improve the planning and recruitment strategies to meet the needs of our growing organization. You will also provide support to your other team members.
Why Do We Want You
We are on the lookout for impact-driven, life-long learners who are passionate about helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
What Will You Do
Client Management:
Candidate Management:
Administrative and Miscellaneous:
What Is Your Role
As a Senior Talent Acquisition Specialist, you are responsible for providing assistance to our most important asset: our people. These duties include sourcing for qualified candidates through different channels and platforms, conducting initial screening and interviews, maintaining applicant databases, and arranging interviews with the Hiring Managers and other stakeholders. As a senior team member, you are expected to further improve the planning and recruitment strategies to meet the needs of our growing organization. You will also provide support to your other team members.
WHY DO WE WANT YOU
We are on the lookout for impact-driven, life-long learners who are passionate about helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
What Will You Do
Client Management:
Candidate Management:
Administrative and Miscellaneous:
What Success Is For You
As a Quality Advocate, you’ll be responsible for ensuring the Boldr Service Delivery team’s compliance to quality guidelines by reviewing the team’s output, sharing findings, and collaborating with the Team Captain/s, in order to meet and exceed client expectations.
What Will You Do:
Quality Assurance Analyst (Manual Tester)
Job Description
What You'll Like About Us
What Is Your Role
As a QA Analyst, you will closely work with the client’s support engineering, product, and support teams to catch any major problems that reduce the quality of products before the launch. You will be responsible for testing software programs, and replicating and reporting bugs so that developers can implement a fix for them.
Why Do We Want You
We are currently looking for like-minded individuals who will support our endeavor and boost our overall performance. Boldr wants team members who are eager to exceed client expectations, contribute to the company’s well-being, and uphold our core values: Curious, Dynamic, Authentic, and Impact-Driven.
What Will You Do
What You'll Like About Us
What Is Your Role
As the Team Captain, you are responsible for the day-to-day management of customer support related tasks such as email, and chat interactions as well as the execution of our Client’s tasks. You will be tasked with designing and implementing solutions to optimize the quality of our client’s existing processes and system. You will also be working closely with different client stakeholders in helping to ensure continuous improvement across their product and service. You will help build out a support team from scratch by acting as a consultant with regard to CX best practices and approaches. You will also be instrumental in cultivating potential growth opportunities for the team.
Why Do We Want You
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
What Will You Do
Team and Performance Management
People Development
Customer Support
Logistics
Internal Coordination
External Communications
A Sales Development Representative interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints.
What You'll Like About Us
What Is Your Role
As the Senior Graphic Designer, you will support us with a whole gamut of visual assets. As a young Company, Boldr is establishing its presence online and this is where your talents will be instrumental. Your mission is to fashion graphic designing that will express our purpose, values, and unique culture. We're looking for a passionate and energetic person who has an eye for design, digital illustration, and digital layouts and can create stunning visual stories for Boldr clients and that will also help people engage with Boldr as a brand in the digital marketing space.Part of your mission is providing an amazing experience to all the clients of the Marketing Department which involves internal and external clients for Sales Enablement services. Ultimately, you will help the Marketing Manager ensure the design team delivers thumb-stopping designs even on tight deadlines.
We're looking for a passionate and energetic person who has an eye for design, typography, and layouts (print and digital) and can create stunning visual stories that will help people engage with Boldr as a brand.
Why Do We Want You
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
What Will You Do
What You'll Like About Us
What Is Your Role
As a Tier 3 Technical Support Lead, you will lead a team providing Tier 3 support to an enterprise SaaS collaboration platform focusing on faculty-first technology. You’ll work closely with Engineering and Support teams to understand, investigate, diagnose, and solve any complex issues on the platform. This includes identifying and pushing fixes into production.
You will be tasked with designing and implementing solutions to optimize the quality of our client’s existing processes and systems, and will also be working closely with different client stakeholders to ensure continuous improvement across their various products and services. You will also act as player/coach for a team of CX Tier 3 Engineers.
As part of this pioneer team, you will help build out a support team from scratch by acting as a consultant with regard to CX and Engineering best practices and approaches. You will be instrumental in cultivating potential growth opportunities for the team members within T3 Support organization and other organizations (ie: Quality Assurance and T1 Support).
Why Do We Want You
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
What Will You Do
Tier 3 Technical Support
Performance Quality Management
People Management
Client Management
What You'll Like About Us
What Is Your Role
As a Customer Experience Engineer, you will be part of a team providing Tier 3 support to concerns escalated by the Clients. You’ll work closely with the Senior VP of Engineering, while collaborating with the full engineering team to understand, investigate, diagnose, and solve any complex issues on the platform.
Why Do We Want You
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic
What Will You Do
Job Description
What Is Your Role
We’re looking for a self-starter, hard-working, and dedicated team member to jump in and support the Client Success organization in building client relationships and expanding our scope of services with existing clients.
In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships. Your main responsibility will be representing Boldr with our Clients and acting as our internal Client. You will need to be laser-focused on our operational performance and comfortable working with our Philippine-based management team on a daily basis.
You will be responsible for day-to-day Client communication, performance reporting, training, and knowledge management. Having an eye for details will be important as you’ll be maintaining all Client Success tools and procedures.
Why Do We Want You
We are currently looking for an impact-driven team member who is passionate and wants to help Boldr grow. We expect a lot from our Team and want them to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
What Will You Do
Processes
Tools, Administration, and Reporting
Training