As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the Client’s services. In this position, you will collaborate with internal and external teams in handling the needs of the customers to provide excellent customer service in a timely and professional manner. Additionally, you will also be assigned ad hoc tasks to assist with our Client’s operations.

WHAT YOU’LL LIKE ABOUT US

• Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
• We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!
• We’ve got training sessions in store to help you level up your skill set.
• With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
• We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.)
• We also cap off every week with a bit (a lot) of competitive board games.

WHAT IS YOUR ROLE

As a QA Analyst, you will closely work with Interfolio’s IT support technicians and system security analysts to catch any major problems that reduce the quality of Interfolio’s products before the launch. You will be responsible for testing software programs, and replicating and reporting bugs so that developers can implement a fix for them.

WHY DO WE WANT YOU

We are currently looking for like-minded individuals who will support our endeavor and boost our overall performance. Boldr wants team members who are eager to exceed client expectations, contribute to the company’s well-being, and uphold our core values: Curious, Dynamic, Authentic, and Impact-Driven.

WHAT WILL YOU DO

• Ensure high-quality software is delivered in each release
• Develop new and update existing software test cases to include test acceptance criteria
• Peer review of test cases, provide feedback and updates as needed
• Support automation QA testing team in the conversion of manual test cases into automated ones
• Document test findings (bugs, change requests, etc.) (requires detail orientation)
• Update test results in a test tracking tool(s)
• Provide manual testing, mobile testing, load testing and regression testing in support of the system
• Report, track, and manage any discovered defects to resolution
• Detect defects as early in the life cycle as possible
• Assist, as needed, in other functional areas of the project including training and analysis
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved
• Coordinate with all stakeholders for proper delivery of test deliverables to the client

As a Customer Advocate, you will be responsible for interacting thru Email and Chat with the buyer and/or seller to address inquiries and resolve complaints on the clients’ E-commerce Platform. In this position, you will collaborate with the internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHAT WILL YOU DO

• Interact with buyer and/or seller to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

A Community Support Specialist will be responsible for:

• Provide high-quality responses to Meetup members who reach out for support
• Go above and beyond in supporting our members and thinking outside of the box to ensure their concerns are resolved
• Respond to tickets in Zendesk: provide empathetic, accurate, and timely support to Meetup Organizers and Members via email
• Responsible for staying up to date on product changes and any other relevant information needed to support our community
• Accurately problem-solve and escalate reports of potential or known defects to our Product Support Specialists
• Consistently meet or exceed targeted productivity and QA goals
• Approve/Deny groups in the New Group Queue: review and make accurate decisions on new groups based on Community Guidelines
• Attend and participate in the support team Tuesday through Friday standup
• Maintain expertise in Meetup’s product on all platforms
• Monitor relevant Slack channels to stay up to date on department news and answer questions from other Meetuppers
• Classify and capture customer feedback accurately so we can surface customer insights to product teams within Meetup

As a Customer Advocate for an eCommerce account, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries. Usually, Customer Advocates gather their information and interact with customers via email/chat messages.

WHAT WILL YOU DO

• Answer client queries with enthusiasm, courtesy, and an open mind
• Provide excellent customer service in a timely manner
• Comfortably work with data
• Support associates with their general queries and needs

Our Client is a Los Angeles-based company that aims to provide equipment, infrastructure, and services for delivery-only restaurants across different locations in North America. As they prepare to scale and open more locations, they need a team of drafters that will be responsible for space-planning of their new kitchens.

WHAT WILL YOU DO

• Draw, generate, and manipulate CADs for the kitchens’ space plans
• Synthesize clearances and requirements for placement and compliance
• Manage and communicate expectations with the team’s manager