What You'll Like About Us

• Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
• We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!
• We’ve got training sessions in store to help you level up your skill set.
• With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
• We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.)
• We also cap off every week with a bit (a lot) of competitive board games.

What Is Your Role

The Salesforce Administrator will lead the ongoing development of our Salesforce deployment. The successful candidate will have a record of success in improving processes and adoption using the Force platform. The administrator will work closely with functional leaders and organizational units to deploy new business processes including. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

Why Do We Want You

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

What Will You Do

• Serve as primary system administrator for the Salesforce environment Handle all basic administrative functions including user account maintenance, reports and dashboards
• Identify bottlenecks in end-user workflows and optimize user experiences to maximize productivity
• Complete regular internal system audits and prepare for upgrades
• Establish processes for importing and synthesizing new sources of prospect data, both with and without native integrations
• Maintain high level of data cleanliness through deduplication of records, documentation of error reports, and monitoring of changes to field history tables and API calls
• Identify gaps in reporting capabilities and solve with backend tools like Process Builder, Apex Jobs and Data Loader
• Manage Salesforce data feeds and other integrations with management team to establish processes to support administrative, development, and change management activities
• Create technical documentation for, and train new users with a variety of technical abilities, from entry level sales people, to data analysts and software engineers

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

About the Role

This is a role that requires a broad skill set to be successful. Not only will you be directly responsible for keeping the client's customers happy, productive, and ensuring they have the best possible experience, but you will also spend time working with the product development team to share customer feedback and insights and to test new features before release to help us build the best possible product for our customers.

Responsibilities

· Effectively resolve customer enquiries in a considerate, accurate, and timely manner.

· Compose thoughtful, personalized responses for a variety of customer requests.

· Triage incoming requests and spot trends in customer issues to flag for the wider team.

· Identify, reproduce, and document bugs for our engineering teams.

· Work with the product development and QA teams to test new features and bug fixes and surfacing meaningful customer feedback.

· Make active contributions to help achieve team goals and successes.

· Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation.

What You'll Like About Us

• Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
• We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!
• We’ve got training sessions in store to help you level up your skill set.
• With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
• We have rest and relaxation benefits. You’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.
• We also cap off every week with a bit (a lot) of competitive board games.

What Is Your Role

As the Team Captain, you will be responsible for the day-to-day management of one of our Sales Development teams. You will drive the execution of outbound sales initiatives and will serve as a point of escalation for issues outside the authority of a team member. You will be responsible for ensuring that the team delivers high-quality services and that they meet their KPI targets. You will also be working with the Service Delivery Manager as well as the People Manager to identify growth and development opportunities for the team members.

Why Do We Want You

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

What Will You Do

Account Management

• Ensure that team’s performance are aligned with long-term success of the team, the company, and the customers
• Meet and exceed appointment and pipeline targets, and plan to ensure consistent execution
• Identify, sponsor, and drive continuous improvement of technology and process enhancements that improve Client service, drive efficiency, and mitigate risk
• Relay consistent issues to Service Delivery Manager in a timely and efficient manner
• Establish Self as a trusted advisor and senior point of contact and escalation for internal and external clients and key stakeholders

People Management

• Work with the People Development Manager to make recommendations for their team member’s growth and career path, and assist in making a comprehensive training plan for them.
• Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed

Performance Quality Management

• Monitor and assess team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews
• Ensure that team members are properly trained and working consistently to meet client needs
• Ensure that the team meets company and client-specific KPI targets

Logistics

• Ensure that team members and equipment needs are met to sustain service levels
• Recommend/suggest relevant alternatives to the product or tool being used by the company
• External Communications
• Be familiar with the client’s key contacts, unique requirements, and operating processes
• Implement policies related to the Client’s products
• Contribute to the ongoing development of customer support and success processes
• Demonstrate mastery on the company and Client’s offerings (i.e. its product and services)
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Service Delivery Manager

What You'll Like About Us

● Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.

● We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!

● We’ve got training sessions in store to help you level up your skill set.

● With you on Boldr’s side, we’ll tackle social responsibility initiatives together.

● We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.)

● We also cap off every week with a bit (a lot) of competitive board games.

What Is Your Role

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

Why Do We Want You

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic

What Will You Do

● Interact with customers to provide effective information and assistance to issues and concerns with the highest degree of empathy, courtesy, and professionalism

● Ensure proper and timely escalation of customer’s issues to meet internal expectations

● Maintain a close eye on user experience and relay feedback to the respective teams

● Identify opportunities and recommendations for continuous process improvement

● Implement best practices and processes to maintain and improve relationships with customers and clients

● Deliver service excellence and maximize customer service and satisfaction

● Work with the external team to stay updated on product and service knowledge

What Is Your Role

We’re looking for a self-starter, hard-working, and dedicated team member to jump in and support the Client Success organization in building client relationships and expanding our scope of services with existing clients.

In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships. Your main responsibility will be representing Boldr with our Clients and acting as our internal Client. You will need to be laser-focused on our operational performance and comfortable working with our Philippine-based management team on a daily basis.

You will be responsible for day-to-day Client communication, performance reporting, training, and knowledge management. Having an eye for details will be important as you’ll be maintaining all Client Success tools and procedures.

Why Do We Want You

We are currently looking for an impact-driven team member who is passionate and wants to help Boldr grow. We expect a lot from our Team and want them to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

What Will You Do

Processes

• Execute daily and weekly reviews of our operational performance with Client stakeholders
• Ability to work seamlessly across different departments namely: Implementation, Sales, Finance, IT, and Operations.
• Provide immediate response to clients and account stakeholders.
• Create and manage Client contracts such as MSAs and SLAs.
• Monitor compliance against SLAs and achievement of client KPIs
• Identify performance issues, conducts root cause analysis, and work with operations to improve performance on KPIs through motivating, guiding, and holding local operations managers accountable for following SLA.
• Facilitate Client Business Reviews and organize the Boldr team for these reviews
• Monitor receivables, work with operations teams where necessary to ensure invoices are paid in a timely manner
• Provide regional support for other Client Success Team Members
• Provide timely updates on Implementations and Client Business Reviews
• Develop, maintain and leverage relationships and networks within the client organization to identify and develop business opportunities

Tools, Administration, and Reporting

• Familiarity with Google Suite of Services is a must for this role
• Gmail, Drive, Sheets, Slides, and Docs are used heavily in Boldr
• Experience with Hubspot is a plus
• Coordinate People Management Process
• Enable our team by providing updated templates (Boldr Overview, Engagement Proposals, Process Documents, Implementation Plans, Client Specific documents, etc.)
• Maintain Client schedule (Weekly Updates, MBRs, QBRs, Implementations) and collect feedback and drive necessary actions to completion

Training

• Coordinate necessary training and best practices related to Tools and Processes
• Ongoing support and knowledge sharing
• Obtain feedback from Clients and team members on processes and tools to ensure continuous improvement
• Provides input and communication to drive Client Success improvement, for all clients, enterprise wide

Coordinator, Client Success

Job Description

Reports to: Client Success Manager

Department: Client Success

Employment Status: Full Time; salaried

Location: Hanston Building - Fifth Floor, Emerald Avenue, Ortigas Center, Pasig City

What You'll Like About Us

• Curious about Sales or Account Management but don’t know where to start? In this role you’ll work directly with the CEO and other Leaders to help build this function from the ground up.
• Great team culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
• We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!
• We’ve got training sessions in-store to help you level up your skillset.
• With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
• We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.)
• We also cap off every week with a bit (a lot) of competitive board games.

What Is Your Role

Do you ever stand in line wondering what the store could be doing to make the check-out isle run more smoothly? Are you the type of person who fills out Customer Feedback forms? Do you seek to exceed expectations when serving others? If so, this position might be just for you. We’re looking for a hard-working, smart and dedicated team member to jump in and support the building out of Boldr’s Client Success organization. You will have a pivotal role within our Client Success organization. You’ll be responsible for general communication, performance reporting, training, and knowledge management. Having an eye for details will be important as you’ll be maintaining all Client Success’s tools and procedures.

Why Do We Want You

We are currently looking for an impact-driven team member who is passionate and wants to help Boldr grow. We expect a lot from our Team and want them to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

What Will You Do

Processes

• Maintain dashboards to visualize our Client operational performance
• Support Client Success Managers with the preparation of Client Business Reviews

Tools, Administration, and Reporting

• Familiarity with Google Suite of Services is a must for this role
• Gmail, Drive, Sheets, Slides, and Docs are used heavily in Boldr
• Experience with Hubspot is a plus
• You’ll be the one taking notes and following up with team members for their action items so you’ll need to be comfortable with team coordination and communication

Coordinate People Management Process

• Enable our team by providing updated templates (Boldr Overview, Engagement Proposals, Process Documents, Implementation Plans, Client Specific documents, etc.)
• Maintain Client schedule (Weekly Updates, MBRs, QBRs, Implementations) and collect feedback and drive necessary actions to completion

Training

• Coordinate necessary training and best practices related to Tools and Processes
• Ensure team participates in training related to global standard processes
• Ongoing support and knowledge sharing
• Obtain feedback from clients and team members on processes and tools to ensure continuous improvement
• Provides input and communication to drive Client Success improvement, for all clients, enterprise-wide

What You'll Like About Us

• Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
• We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!
• We’ve got training sessions in-store to help you level up your skillset.
• With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
• We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.)
• We also cap off every week with a bit (a lot) of competitive board games.

What Is Your Role

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. You are also expected to deliver live chat support to ensure our customers succeed. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

Why Do We Want You

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We want you to help us make all of our new customers feel loved and supported as they start their journey with our clients.

What Will You Do

• Interact with customers to provide effective information and assistance to issues and concerns with the highest degree of empathy, courtesy, and professionalism
• Ensure proper and timely escalation of customer’s issues to meet internal expectations
• Maintain a close eye on user experience and relay feedback to the respective teams
• Identify opportunities and recommendations for continuous process improvement
• Implement best practices and processes to maintain and improve relationships with customers and clients
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

What You'll Like About Us

● Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.

● We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!

● We’ve got training sessions in-store to help you level up your skillset.

● With you on Boldr’s side, we’ll tackle social responsibility initiatives together.

● We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.)

● We also cap off every week with a bit (a lot) of competitive board games.

What Is Your Role

The Product Manager is responsible for the product planning and execution throughout the Product Life Cycle, including gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing, and support to ensure revenue and customer satisfaction goals are met.

The Product Manager’s job also includes ensuring that the product supports the company’s overall strategy and goals.

Why Do We Want You

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

What Will You Do

List here tasks or project outcomes

● Determines customers' needs and desires by specifying the research needed to obtain market information.

● Assesses market competition by comparing the company's product to competitors' products.

● Define the product strategy and roadmap

● Run beta and pilot programs with early-stage products and existing Boldr Clients

● Be an expert with respect to the competition

● Act as a leader within the company

As a Data Services Associate, you are responsible for monitoring, validating and checking out the quality of our data integrity across all relevant platforms such as tableau dashboard and the likes

The role will require keen attention to detail while maintaining quality and productivity at defined proficiency levels. You will be working with different tools and databases to gather, organize, and interpret data. This requires an aptitude to quickly learn new processes.

What Is Your Role

We’re looking for a self-starter, hard-working, and dedicated team member to jump in and support the company's growth. You will be able to participate in all the learnings of building an organization from the ground up.

In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships. You’re main responsibility will be representing Boldr with our Clients and acting as our internal Client. You will need to be laser-focused on our operational performance and comfortable working with our Philippine-based management team on a daily basis.

You will be responsible for day to day Client communication, performance reporting, training and knowledge management. Having an eye for details will be important as you’ll be maintaining all Client Success tools and procedures.

Why Do We Want You

We are currently looking for an impact-driven team member who is passionate and wants to help Boldr grow. We expect a lot from our Team and want them to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

What Will You Do

Processes

• Execute daily and weekly reviews of our operational performance with Client stakeholders
• Ability to work seamlessly across different departments namely: Implementation, Sales, Finance, IT, and Operations.
• Provide immediate response to clients and account stakeholders.
• Create and manage Client contracts such as MSAs and SLAs.
• Monitor compliance against SLAs and achievement of client KPIs
• Identify performance issues, conducts root cause analysis and work with operations to improve performance on KPIs through motivating, guiding and holding local operations managers accountable for following SLA.
• Facilitate Client Business Reviews and organize the Boldr team for these reviews
• Monitor receivables, work with operations teams where necessary to ensure invoices are paid in a timely manner
• Provide regional support for other Client Success Team Members
• Provide timely updates on Implementations and Client Business Reviews
• Develop, maintain and leverage relationships and networks within the client organization to identify and develop business opportunities

Tools, Administration and Reporting

• Familiarity with Google Suite of Services is a must for this role
  • Gmail, Drive, Sheets, Slides, and Docs are used heavily in Boldr
• Experience with Hubspot is a plus
• Coordinate People Management Process
• Enable our team by providing updated templates (Boldr Overview, Engagement Proposals, Process Documents, Implementation Plans, Client Specific documents, etc.)
• Maintain Client schedule (Weekly Updates, MBRs, QBRs, Implementations) and collect feedback and drive necessary actions to completion

Training

• Coordinate necessary training and best practices related to Tools and Processes

Ongoing support and knowledge sharing

• Obtain feedback from Clients and team members on processes and tools to ensure continuous improvement
• Provides input and communication to drive Client Success improvement, for all clients, enterprise-wide

What You'll Like About Us

• Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
• We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!
• We’ve got training sessions in store to help you level up your skill set.
• With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
• We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.)
• We also cap off every week with a bit (a lot) of competitive board games.

What Is Your Role

A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries. Usually, Customer Advocates gather their information and interact with customers via email/chat messages.

Why Do We Want You

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

What Will You Do

• Answer client queries with enthusiasm, courtesy, and an open mind
• Provide excellent customer service in a timely manner
• Comfortably work with data
• Support associates with their general queries and needs