We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

What will you do

• Perform basic to intermediate data checks
• Acquire data from primary or secondary data sources and maintain databases
• Develop, produce and analyze reports from existing systems and make informed recommendations from the data gathered.
• Perform the documentation of related tasks for particular projects or projects in general
• Help Team Captain to develop new strategies to enhance efficiency of data gathering and process documentation.
• Assist with detailed analyses of data and evaluate the information for use of Operations.

The Community Development Worker seeks to help a community build up its own capacities and knowledge so that it can help itself. This position will see the Community Development Worker collaborate with a diverse staff, multiple local communities, NGO, government partners, and the scholars themselves in pursuit of making a positive and measurable impact. This position will require someone who is functionally fluent in English, has some experience with community or government relations, and is enthusiastic about working with youth. This position carries a lot of responsibility but will give the Community Development Worker immense opportunities to develop their own skills and realize their own full potential.

WHAT WILL YOU DO

• Report regularly any issues concerning the Scholarship Program, scholars in special situations, and inconsistency in monitoring reports
• Record and report regularly on the health and home situation of scholars
• Liaise with local government, medical, and emergency officials for the benefit of the scholars
• Create a calendar of community events and report on whether AMV should be involved and what impact there might be on the scholars
• Investigate legal and government issues that concern the scholars and their immediate families
• Coordinate with the scholarship coordinator to accomplish tasks and retrieve documents
• Recruit and coordinate with tutors for the scholars
• Provide constructive support and creative inputs regarding AMV programs and oversight
• Build a network with NGOs local to Baseco and Tondo that focus on youth development and education
• Introduce AMV and give orientation to volunteers during field trips or activities
• Lead Parent Meetings in coordination with the scholarship coordinator
• Assist in the finalization of monitoring reports and other organization reports.
• Report to the AMV Board of Trustees on a per-needed basis
• Implement activities and report on impact on the scholars.​

As a Service Delivery Manager, you will be serving customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.

WHAT YOU WILL DO

Determine contact center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identify and evaluate state-of-the-art technologies; define user requirements; establish technical specifications, and production, productivity, quality, and customer-service standards; contribute information and analysis to organizational strategic plans and reviews.

Maintain and improve contact center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.

Accomplish contact center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

Meet contact center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Prepare contact center performance reports by collecting, analyzing, and summarizing data and trends.

Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

As a Retention Specialist, you will be an ambassador of the client’s product and services by endorsing different services to customers and retaining their subscription. You will be interacting with them to address inquiries and resolve complaints. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHAT YOU WILL DO

Customer Service

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Deliver service excellence and maximize customer service and satisfaction

Customer Retention

• Recommend and sell a variety of services and products to customers
• Probe and discover the needs of the customer and recommend the appropriate service

Quality and Excellence Management

• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Work with the external team to stay updated on product and service knowledge

A Million Voices Philippines (AMV) Inc. is an NGO that grants comprehensive scholarships to teenagers living in Baseco. These scholarships provide for safe transportation to and from the school, nutritious school meals, and school supplies to ensure academic success. Our two primary partners have also empowered the organization with support for a dozen other programs to foster personal and professional development in the scholars. Our organization is proud of our scholars’ achievements, having finished the last academic year with 86% grading average with near perfect attendance over 203 days.

AMV is looking for an Executive Director who can sustain these achievements and help advance the organization forward. The Executive Director will act as the official spokesperson for the organization, manage and hire personnel, execute contracts, oversee project implementation, and report and liaise with both donors and the Board of Trustees.

As a Customer Advocate, you will be responsible for interacting thru Email and Chat with the buyer and/or seller to address inquiries and resolve complaints on the clients’ E-commerce Platform. In this position, you will collaborate with the internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHAT WILL YOU DO

• Interact with buyer and/or seller to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

As an Instructional Designer, you will be responsible for producing and developing materials for Learning and Development. Specifically, you will develop training materials to ensure quality delivery of services. You will do this by researching, preparing, collecting, reviewing, implementing, and testing out training resources. Most of all, you are expected to produce and develop training materials that are in line with Boldr’s culture, mission and vision, and core values.

What will you do

• Assess internal and external client operations to determine the need for training support
• Develop and implement training curricula in line with established key performance indicators and after consultation with stakeholders
• Evaluate training outcomes for positive performance and execute corrective measures as necessary
• Devise assessments to qualify recruits and trainees for Boldr operations
• Regularly research new and innovative training methods and resources, and update manuals and programs as needed
• Provide support to colleagues in the production, instruction, and revision of learning resources

As the UI/UX Designer, you will support us with a whole gamut of visual assets. As a young Company, Boldr is establishing its presence online and this is where your talents will be instrumental. Your mission is to fashion graphic designs that will express our purpose, values, and unique culture. We're looking for a passionate and energetic person who has an eye for design, typography, and layouts and can create stunning visual stories that will help people engage with Boldr as a brand in the digital marketing space.