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Case Studies

Our clients are what makes Boldr, Boldr. Discover how we build lasting relationships that honor our partners' values & deliver on their goals.

Brooklinen and Boldr Creates a Comfy Outsourcing Partnership

We love nothing more than to engage with companies who are experiencing rapid growth, whether unexpected or during seasonal trade peaks. While we are able to adapt to any periodic demand, it is our scalability scope that surprises our clients time and time again.

Babylist Happiness Heroes: The Joyful Partnership That Conquered Job Security

It all started with an idea born in the heart of a mom-to-be. Pregnant with her first child, Natalie Gordon was ready to create a baby registry. As a former Amazon software engineer, she realized her choices for creating that registry were not as straightforward as she thought.

How Boldr & Guru Became A Match Made in eCommerce Heaven

With great growth comes greater responsibility, especially in customer support and satisfaction! Cratejoy faced a scaling challenge. The solution? Read here.

Client Story: Clerk (Popspots) —Outsourcing That Grows With You

Popspots asked: is there an outsourcing company who brought all the scale, productivity, efficiency, and cost-benefits but who also had the ability to learn, adapt, and evolve with us? We answered back.

Client Story: GasBuddy—Musings from an Outsourcing Skeptic

Cailin Grosse, Manager of Customer Support at GasBuddy was skeptical about hiring a BPO. After all, is it really possible to have a successful, ethical, caring, and fair-paying third-party support team? Get the answer here.

Q&A with Ben McCormack: Building a Thriving Customer Support Team

We interviewed CX Leader Ben McCormack, Technical Program Manager at FullStory, to get his expert insights on customer support! Find out what he said.

Q&A with Annette Franz: Becoming a Customer-Centric Business

Did you know that Customer-Centric businesses are 60% more profitable than companies that are not focused on customers? Annette Franz explains to us why, here!

Q&A with Lauren Pragoff: eCommerce Customer Support Strategies for the Holidays

Holidays can be difficult for companies, especially when customer support calls increase by 75%. Here, Lauren Pragoff gives us her insights on strategies for the holiday rush!

UrbanStems Turns to Boldr for Practical, Tactical Seasonal Support in Times of Incredible Demand and Uncertainty

Find out how Mother’s Day went from being the busiest day with the most uncertain environment to the smoothest and most successful day UrbanStems has seen!

Outsourcing Event Management for an Incredible Virtual Experience

ADB’s annual Asia Pacific Youth Symposium faced a new challenge: it now it had to be a virtual event. Find out how we were able to accommodate ADB’s new needs!

Building Trusting Partnerships

Find out how we implemented the trust equation (T= Capability x Reliability x Intimacy) to build the tree of trust with our partners!

Client Story: Coassemble—Pointers from an Outsourcing Convert

“Anyone will tell you… when you are looking to scale, try outsourcing.” Discover how Coassemble went from unsuccessful outsourcing experiences to becoming BPO advocates.

Octane AI Turns to Boldr for Shopify Plus Support and Intercom Automation

Want to join the Shopify Plus certified technology program? Then you have to meet their support guidelines. Find out how we helped Octane AI build a new support strategy.

Employing Outsourcing and Automation to Scale a Support Experience

The mission was clear: improving customer support. The problem was doing it while also running a business. Find out what Cratejoy did to focus on core functions and provide great customer support.

Optimizing Seasonal Customer Support Teams to Ensure Excellent Customer Experience

When Valentine’s Day orders came rushing in, UrbanStems couldn’t keep up. Next year, they needed to mend their reputation. Want to know what happened? Find out here.

Auditing Fringe Content & Implementing Community Guidelines at Scale

They needed a reliable partner who could audit large numbers of flagged profiles with sensitivity. We took over and audited over 7,000 creator profiles 20% faster than the goal!