With great growth comes greater responsibility, especially in customer support and satisfaction! Cratejoy faced a scaling challenge. The solution? Read here.
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Case Studies
Our clients are what makes Boldr, Boldr. Discover how we build lasting relationships that honor our partners' values & deliver on their goals.
We interviewed CX Leader Ben McCormack, Technical Program Manager at FullStory, to get his expert insights on customer support! Find out what he said.
Did you know that Customer-Centric businesses are 60% more profitable than companies that are not focused on customers? Annette Franz explains to us why, here!
Holidays can be difficult for companies, especially when customer support calls increase by 75%. Here, Lauren Pragoff gives us her insights on strategies for the holiday rush!
Find out how Mother’s Day went from being the busiest day with the most uncertain environment to the smoothest and most successful day UrbanStems has seen!
ADB’s annual Asia Pacific Youth Symposium faced a new challenge: it now it had to be a virtual event. Find out how we were able to accommodate ADB’s new needs!
Find out how we implemented the trust equation (T= Capability x Reliability x Intimacy) to build the tree of trust with our partners!
Want to join the Shopify Plus certified technology program? Then you have to meet their support guidelines. Find out how we helped Octane AI build a new support strategy.
The mission was clear: improving customer support. The problem was doing it while also running a business. Find out what Cratejoy did to focus on core functions and provide great customer support.
When Valentine’s Day orders came rushing in, UrbanStems couldn’t keep up. Next year, they needed to mend their reputation. Want to know what happened? Find out here.
They needed a reliable partner who could audit large numbers of flagged profiles with sensitivity. We took over and audited over 7,000 creator profiles 20% faster than the goal!