D2C Customer Support Outsourcing with Impact | BOLDR | BPO Solutions

D2C Business Process
Outsourcing with Impact

Bespoke D2C business process outsourcing
solutions built by a purpose-driven team.
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Our culture is people-focused. That's why our
retention rate is world-class.
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Some Amazing D2C Companies Already Operating with Boldr

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We Help Our D2C Clients

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From simple to complex, we build teams that take on work, earn your trust, and equip you to focus on the highest value things that you do best.

Boldr On
for D2C

Complete projects or experiments at a fixed price, timeline & budget. Simple and straightforward!

Boldr Managed
for D2C

Take a process to scale. You can expand your capacity faster by outsourcing customer support.

Open Source
for D2C

Build your dream team in the Philippines while we handle infrastructure like facilities, payroll, HR & more!

Leveraging Process Expertise to Deliver Exceptional Customer Support at Scale

“The primary driver of a successful partnership is how well, how thorough, the implementation process is. So we’re not surprised with how well the Boldr partnership has gone so far. This is exceptionally true given the timing of our implementation, which synchronized almost perfectly with the global shutdown due to COVID-19. Boldr was detail-oriented and true experts when it came to customer support. But more than anything, they were thoughtful, flexible, and reliable partners during the most difficult of times.”

- Brandon Fields, Director of Ecommerce at 32 Degrees

From not having a CSAT Score, they began to document, troubleshoot, and get the score up to 95%+ in less than 60 days

Improved response time during business hours to an impessive 86%, from 14 hours to less than 2 hours

Leveraged the newly structured process to optimize and maximize their helpdesk

Our approach to D2C business process outsourcing is focused on People. That’s why our retention rate is world class. As you grow, our team grows with you.

We used to rely on temporary staff to resolve data concerns that are critical to our business. We made the decision to move this work to Boldr, and they have proven to be a trusted and effective partner time and again. Boldr has become an integral part of our company. We now rely on them to handle even more of our work, and know it is in great hands. They are a catalyst for our team, helping us maintain focus on our big opportunities by making it simple to extend our team globally.
Steve Goldenberg Interfolio Founder, President & Chief Product Officer
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I have always been impressed with the consistency and organization of my team at Boldr. I only have to explain things once, and what I receive back is clean and thoughtful work product each and every time. They are truly an extension of our business, and knowing that they work to give back to the community remains a clear reflection of the compassion and honesty of the leadership team.
Guggan Datta Recity Founder & CEO
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As an online flower-delivery company, we're no stranger to certain periods of extreme seasonality. We've learned that we need a partner who's flexible enough to accommodate our changing staffing requirements. Boldr is our trusted partner for customer support outsourcing, not just on our peak months but throughout the year. They really act as an extension of our Customer Happiness team.
Seth Goldman Urbanstems CEO
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D2C Business Process Outsourcing Simplified

To outsource, or not to outsource: that is the question.
Take a 5-question quiz to see if your next project would benefit from outsourcing.


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Why Partner with Us?


We strive to build mutually beneficial partnerships by providing personalized solutions that fit your business goals.


We are invested in fostering a great company culture that encourages the personal and professional growth of our team.


We are dedicated to making a measurable positive impact by supporting social causes in our community.