Given that South Africa is facing one of the highest youth unemployment rates in the world, we partnered with an organization that strives to make a difference through youth skills development.
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It's been two years since we received our B Corp status. As we begin the recertification process for 2024, we take a look back at what we have accomplished the past two years.
We connected with fellow CX professionals at ElevateCX to discuss the fascinating future of CX amid recent AI and tech advances. Here are some of the key takeaways from the event.
The outsourcing industry often has systemic barriers that make it difficult for hopeful candidates. In the small town of Hazyview, South Africa, we saw an opportunity to get hopeful candidates BPO ready.
For the second year in a row, Boldr has claimed its spot on the Inc. 5000 list, ranking No. 1192. We take great pride in this achievement as it is the result of a collective effort from our teams and our clients.
We were eager to learn more about leveraging AI from our partners, so we hosted a webinar about deploying AI and automation in customer support. CX legends Laura McDonald and Chad Wegrecki shared their experiences. Here are our key takeaways.
The 19th Congress is currently underway in the Philippines and there is a proposed bill that could obligate BPOs to pay their team members a living wage. Boldr’s living wage journey started two years before the proposed bill and is proud to set an example for business to do the same. In our new article, we dive deep into what this bill means for the Philippines and its citizens working in the BPO industry.
Boldr's Impact Manager, Glo Guevarra, attended this year's B for Good Leaders Summit in Amsterdam. Here's a quick recap of the event, as well as what it meant for Glo as the representative of an ethical outsourcing company.
We attended ElevateCX 2023 to engage with fellow CX leaders and industry professionals. This year the focus was on applying empathy to put the customer back into the customer experience. Here are some of the highlights.
The 2023 Support Driven Leadership Summit was held in Philadelphia from 3 to 4 April. This year we were excited to host an engaging panel discussion about ethical outsourcing. Here's a quick look at what went down.
We are proud to announce that David Sudolsky, Boldr’s Founder and CEO, has been included in the 2023 MO Top Impact CEO Ranking list.
On #InternationalChildhoodCancerDay we partnered with AMANC Yucatan to host a social media funding drive. Nothing could have prepared us for the community's response. The results were heartwarming and inspiring. Here's what happened:
As we look back at 2022, we saw an opportunity to do even more to support our clients. Here's a quick look at our new Strategic Business Units and how they will help us to streamline our customer experience.
Earlier this month, we hosted our first webinar about the challenges of making CX more inclusive. Here's are some tips from the experts.
For almost six years, Boldr has rendered specialized customer support services to companies whose operations required a more flexible business process solution. As a result, we have been named one of the most reviewed service providers in the world.
On 9 November, Boldr launched consecutive partnerships with two digital skills institutions in the Philippines. While this has previously proven to be an effective approach to skills creation, it is fast becoming a powerful way to drive systemic change.
At the 2022 Support Driven Expo in Las Vegas, the themes of Mentorship and Succession Planning reigned supreme. We hosted a panel discussion with fellow CX professionals. Here's a quick summary.
Outsourcing specialists and CX professionals gathered in Denver this September to attend ElevateCX. Here's a breakdown of what went down.
Our decision to expand Boldr’s operations into Canada was a relatively easy one, though it took a lot of researching and planning. We are excited to introduce our Canadian team, and share why we decided to branch out to Canada.
Boldr, a global impact-driven outsourcing company, has been ranked number 1053 on the 2022 Inc. 5000 list. While this is an extraordinary achievement, Boldr CEO and Founder, David Sudolsky, sees it as a challenge to raise the bar even higher.