End to End Customer Service
Rethink what customer service can be.
We understand the most important part of your business:
your customers. We provide outstanding customer
support at every step of their journey.
0 Locations
US, MX, PH, ZA, CA
Wherever you need us, we’re there.
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Flexible & Scalable
Teams from 1 to 400
Over 0 K
Volunteer Impact Hours
Help us become a force for good.
Rethink what can be outsourced
Our purpose-driven approach means you can think bigger, longer-term and more creatively about the work we do together.
Email, Phone, Chat
We become the first point of contact for
your customers in every channel that matters.
Web Commerce
A seamless eCommerce experience:
from purchasing decisions to resolving issues.
24/7 Support
Need support for an event or simply want to provide the best service for your clients? We got you.
Social Media
Let your customers reach out to you through their favorite social media channel. We’ll be there.
Seasonal
Need support for your biggest sales season of the year? We have what it takes to make it happen.
Anything else
If you have a custom project, let us know! We’ll find the best way to make it come to life.
Rethinking customer service
Custom. Bespoke. Global teams of all sizes. That feel like an extension of your team and grow alongside you.
As you grow,
we grow with you
Our services are created to boost and scale as needed,
and our team members are hired for the long-haul.
That way, as you grow, our team grows with you.
Your KPIs & values become ours
When it comes to building custom teams, we take it a step further.
Our team members become a part of your company, adopting your values, KPIs, and company culture to deliver the best results.
We adopt your tools & processes
Before we start hiring and building your team, we understand the full suite of tools and processes you use internally. Then, we create a job description that ensures we assemble a team that comes ready to work in your environment.
This applies to your unique technology stack, from chat, help desk, CRM, and project management tools, to homegrown solutions and complex or industry-specific solutions.
The only reason we were able to absorb the surge in customer orders and support inquiries, and then thrive, was because of our partnership with Boldr. They were the always expanding, never breaking, security blanket we needed to keep up with customer demands and our expectations
Laura McDonaldHead of CX at UrbanStems
Boldr was instrumental to our ability to provide an exceptional customer experience to all clients during Mother’s Day 2020. We had our best overall season ever, on all counts—sales, revenue, customer support metrics, and even team energy, health, and wellness—during our single busiest holiday season ever. Every time we’ve needed to find a creative way forward, Boldr has stepped up to be an invaluable partner.
Seth GoldmanCEO of UrbanStems
Collaborating with Boldr could not have come at a more opportune time for ADB Youth for Asia. Boldr’s proactive approach to events management helped us move the symposium to an online platform with ease. They always came prepared for our planning meetings and shared ideas that made our transition to online smoother.
Joaquim SanvictoresSenior Program Manager at ADB Youth for Asia
We used to rely on temporary staff to resolve data concerns that are critical to our business. We made the decision to move this work to Boldr, and they have proven to be a trusted and effective partner time and again. Boldr has become an integral part of our company. We now rely on them to handle even more of our work and know it is in great hands. They are a catalyst for our team, helping us maintain focus on our big opportunities by making it simple to extend our team globally.
Steve Goldenberg Interfolio Founder, President & Chief Product Officer
I have always been impressed with the consistency and organization of my team at Boldr. I only have to explain things once, and what I receive back is clean and thoughtful work product each and every time. They are truly an extension of our business, and knowing that they work to give back to the community remains a clear reflection of the compassion and honesty of the leadership team.
Guggan DattaRecity, Founder & CEO
Boldr is an outsourcing partner to some powerhouse brands, including MeetUp and CNBC. Whereas historically, outsourcing exploits its front-line workers, Boldr is dedicated to doing things differently by investing in their team members.
Bruce TulganContributor at Forbes
The professionalism of the Boldr team is very impressive. Our flex team members are well-trained, professional, and friendly. Essentially, rather than just "doing the job," they are creating long-term documentation and processes, which makes it easier for our business and our partnership to grow and develop.
Dimity RedcliffeHead of Operations at Coassemble
Boldr and Solvvy have helped Cratejoy's Customer Experience take a step forward and a step up. Boldr took on work that allowed us to elevate our team and move closer to the customer while shifting from reactive to proactive work. We're excited for what 2020 holds, and are overflowing with ideas on how to take the next step forward with our Customer Experience strategy with both partners by our side.
Chad WegreckiDC Startup Week Organizer and Founder of Upace
Boldr is a lifesaver. We needed a flexible partner who could turn our high-level guidance into quality creative work. They strategically worked with us to build our website and design promotional materials for email and social media. It was a delight to find creatives who are reliable, thoughtful, and thorough. Seeing their sincere care for our community through their work was truly a unique experience.
Rachel KoretskyDC Startup Week Organizer and Founder of Upace
Boldr’s experience with assessing and optimizing a company’s infrastructure and setup – their implementation process specifically – was what convinced us. We also appreciate how responsive they were from our initial request, and how thoughtful they were in crafting a custom approach and solution for us. Not only did we feel supported, we felt deeply understood as a business.
Megan BerryVP of Product at Octane Al
We were looking for a way to support and elevate our internal client experience team with an eye toward expanding to 24x7, multi-language coverage. Boldr was the clear choice because of their willingness to iterate with us and build a team that fit our unique needs and values, within our complex and heavily regulated environment. It didn’t take long for us to start viewing Boldr as a strategic partner we could work through short and longer-term experiments and hypotheses with. We’re looking forward to expand across a number of functions with Boldr as our growth demands and dictates.
Rishi KhannaCEO, at StockTwits
The onboarding process with Boldr was seamless and once we were up and running I immediately saw an improvement in our ticket handling time and overall customer satisfaction. Our volumes started to pick up and we easily shifted our flex team model to adapt to our new needs. Our team and volumes continue to grow with Boldr’s continued support. Without their flexible model and supportive staff, I know my department would not be as successful as we are today
Emily McCormackGlobal Consumer Experience Manager at BabyBjörn
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Get started in three different ways
We're different because of why and how we work
Unleash your growth potential
Go after your wildest career aspirations. We got you.
What is purpose-driven outsourcing?
Purpose-driven outsourcing addresses the primary failures, misses, and limitations of traditional outsourcing. Beyond jobs, Boldr creates long-term career paths for Team Members. Instead of exporting the wealth and value created by frontline Team Members, Boldr reinvests in the communities where our Team Members live and work.
As a result of our purpose-driven outsourcing approach, Team Members are more engaged, committed, and aligned with Boldr and the clients we partner with. As a result of more engaged and committed Team Members, our clients are able to rethink what can be outsourced, expanding from transactional, repetitive, back office tasks to nuanced, complex work streams like drafting, architecture, business intelligence, engineering, software QA, and revenue retention and churn prevention (to name a few).
Purpose-driven outsourcing is how Boldr helps clients rethink what can be outsourced and what outsourcing can be.
What is end to end customer service?
We refer to end to end customer service as the full customer journey your clients experience as you grow and evolve. You can join in at any moment, but we adapt to your needs and goals to ensure you provide the necessary support to your consumers while you grow and thrive along the way.
I only need help for a short period. Is this possible?
Yes! We work and adjust to what you need. This includes seasonal support for any of our services, including customer service. In fact, it’s one of the things we do best!
Reach out to us today to learn more about what we do (and how we can make it work for you).
I have a custom project. Can you help me?
Again, yes! Custom projects are our specialty. We will build a custom global team that adapts to your specific project’s needs and deadlines. You can leave the heavy lifting to us.
Why choose us?
Tough question? Not really. Our answer is our “why”. We’re focused on fixing what’s wrong with outsourcing by:
- Building global teams in ethical and impactful ways that honor our clients’ values and deliver on their goals.
- Giving back a portion of our time and revenue to the communities where we live and work.
- Providing fair work opportunities for global talent that wouldn’t have had access to this work opportunity otherwise.
- Focusing on building career paths through skill development, learning, and training for all Boldr team members.
- And much more.
