How Caraway leads their CX with empathy
The team from Caraway met with us to discuss their approach to e-commerce, seasonal planning, customer experience, tech stacks, and how empathy can be used as a metric. Here’s the full story.
Industries
We Work With
Our expertise spans across different sectors, while our
approach is customized to meet the specific demands of
multiple industries, including education, SaaS, eCommerce,
technology, finance, healthcare, insurance, and retail.
0 Locations
US, MX, PH, ZA, CA
Wherever you need us, we’re there.
0 %
Flexible & Scalable
Teams from 1 to 400
Over 0 K
Volunteer Impact Hours
Help us become a force for good.
Solution By Industry
We have long-standing relationships with some of the biggest names and start-ups in retail, engineering, SaaS, technology, and more.
eCommerce
We’re digital advocates, so our
eCommerce clients’ business
and values become ours -
from backend to frontend.
EdTech
If we believe in the power of anything, it’s education. Partnering up with EdTech companies helps us become a force for good.
SaaS
Software licensing models ae our jam. We can help boost any software process. To sum it up: we put the SaaS in “sassy”.
Retail
No matter what our clients sell, we’re here to help. We focus on boosting retail efforts for all businesses.
Insurance
Keeping people safe is our top priority. We’ve worked with multiple insurance companies that help provide the world with safety.
Financial Services
Investment firms & finance partners: we’re here to support your numbers, reports, processes, and more.
Media
From news, to videos, to blogs, and more. We’re in charge of helping your media company thrive.
D2C
We know your consumers are the most important part of your business. We’ll help you take care of them.
Financial Services
We build career roadmaps that highlight the work needed to advance in any career at Boldr.
Read Our Case Studies
Read More »
Enabling students in the higher education sphere
BibliU is a UK-based edtech company with a passion for education. They have created a learning enablement platform dedicated to making higher learning more equitable, effective, and efficient for students worldwide. And that’s why we were excited to partner with them.
Celebrating the birth of every new customer at BabyBjörn
About 4 babies are born every second, which is 385,000 babies every day, amounting to 140 million births annually. As alarming as those figures are, it can be twice as daunting if you are a customer experience (CX) specialist for a premium retailer operating in the baby goods industry.
...and how we work with our clients.
What is purpose-driven outsourcing?
Purpose-driven outsourcing addresses the primary failures, misses, and limitations of traditional outsourcing. Beyond jobs, Boldr creates long-term career paths for Team Members. Instead of exporting the wealth and value created by frontline Team Members, Boldr reinvests in the communities where our Team Members live and work.
As a result of our purpose-driven outsourcing approach, Team Members are more engaged, committed, and aligned with Boldr and the clients we partner with. As a result of more engaged and committed Team Members, our clients are able to rethink what can be outsourced, expanding from transactional, repetitive, back office tasks to nuanced, complex work streams like drafting, architecture, business intelligence, engineering, software QA, and revenue retention and churn prevention (to name a few).
Purpose-driven outsourcing is how Boldr helps clients rethink what can be outsourced and what outsourcing can be.
What type of services do you provide?
Boldr helps clients build the ideal Global Team required to get the work they need to get, done. Clients typically work with us in one of three ways: on a project basis using flexible team structures and timing, via managed teams operating in purpose-driven outsourcing model (our evolution of traditional outsourcing), or by working with Boldr to find and hire Team Members you manage directly (our approach to PEO).
I only need help for a short period. Is this possible?
Yes! We work and adjust to what you need. This includes seasonal support for any of our services described above. In fact, it’s one of the things we do best!
Reach out to us today to learn more about what we do (and how we can make it work for you).
I have a custom project. Can you help me?
Again, yes! Custom projects are our specialty. We will build a custom global team that adapts to your project’s needs and deadlines. You can leave the heavy lifting to us.
Why choose us?
Tough question? Not really. Our answer is our “why” which has positioned Boldr to help companies rethink what can be outsourced and what outsourcing can be.
Rethinking outsourcing means:
- Building global teams in ethical and impactful ways that honor our clients’ values and deliver on their goals.
- Giving back a portion of our time and revenue to the communities where we live and work.
- Providing fair work opportunities for global talent that wouldn’t have had access to this work opportunity otherwise.
- Focusing on building career paths through skill development, learning, and training for all Boldr team members.
- And much more.
Discover more about our why (and how we do it) here.
