
How Caraway leads their CX with empathy
The team from Caraway met with us to discuss their approach to e-commerce, seasonal planning, customer experience, tech stacks, and how empathy can be used as a metric. Here’s the full story.
The team from Caraway met with us to discuss their approach to e-commerce, seasonal planning, customer experience, tech stacks, and how empathy can be used as a metric. Here’s the full story.
BibliU is a UK-based edtech company with a passion for education. They have created a learning enablement platform dedicated to making higher learning more equitable, effective, and efficient for students worldwide. And that’s why we were excited to partner with them.
About 4 babies are born every second, which is 385,000 babies every day, amounting to 140 million births annually. As alarming as those figures are, it can be twice as daunting if you are a customer experience (CX) specialist for a premium retailer operating in the baby goods industry.
Purpose-driven outsourcing addresses the primary failures, misses, and limitations of traditional outsourcing. Beyond jobs, Boldr creates long-term career paths for Team Members. Instead of exporting the wealth and value created by frontline Team Members, Boldr reinvests in the communities where our Team Members live and work.
As a result of our purpose-driven outsourcing approach, Team Members are more engaged, committed, and aligned with Boldr and the clients we partner with. As a result of more engaged and committed Team Members, our clients are able to rethink what can be outsourced, expanding from transactional, repetitive, back office tasks to nuanced, complex work streams like drafting, architecture, business intelligence, engineering, software QA, and revenue retention and churn prevention (to name a few).
Purpose-driven outsourcing is how Boldr helps clients rethink what can be outsourced and what outsourcing can be.
Boldr helps clients build the ideal Global Team required to get the work they need to get, done. Clients typically work with us in one of three ways: on a project basis using flexible team structures and timing, via managed teams operating in purpose-driven outsourcing model (our evolution of traditional outsourcing), or by working with Boldr to find and hire Team Members you manage directly (our approach to PEO).
Yes! We work and adjust to what you need. This includes seasonal support for any of our services described above. In fact, it’s one of the things we do best!
Reach out to us today to learn more about what we do (and how we can make it work for you).
Again, yes! Custom projects are our specialty. We will build a custom global team that adapts to your project’s needs and deadlines. You can leave the heavy lifting to us.
Tough question? Not really. Our answer is our “why” which has positioned Boldr to help companies rethink what can be outsourced and what outsourcing can be.
Rethinking outsourcing means:
Discover more about our why (and how we do it) here.
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